AnswerNet offers the boutique-style service and personal support associated with a small regional call center, with the robust infrastructure offered by a large, national service.
Our decentralized structure means we are immediately scalable and infinitely flexible to the changing needs of your business.
You can be confident in the quality of AnswerNet's team of employees—from the call center agents who handle your calls to the team of professionals that manage your program. By providing supportive work environments, in which we all learn from each other, AnswerNet attracts and retains the right people to deliver superior performance. The communication lines are always open, right to the top, and direct to you.
AnswerNet provides services from over 50 small and mid-sized call centers throughout the U.S. and Canada, and one near-shore location in Costa Rica, all integrated into a seamless network. You can match your location, language and time zone needs at competitive prices. Our geographic diversity and disaster response services assure program continuity, no matter what is happening outside.
We have the technology and integration abilities to help you achieve your organization's goals. Advanced, proven hardware, software and networks have been selected to give you a full range of call center services with very high reliability and support. We can provide a technology solution or connect into your existing system.
Predictive dialing, ACD, IVR, VPN and VDN expertise are all technologies we are very comfortable with. AnswerNet’s call centers integrate with, and agents work in, many client CRM systems. AnswerNet offers a myriad of cost-effective solutions for your CRM needs, including hosting a CRM on the client’s behalf, building a customized CRM system and/or integrating with whatever software the client chooses.
Call Center Outsourcing
You want to develop a customized and cost effective way to communicate that is delivered consistently during every contact. It is often more efficient (from a time, money and resource perspective) to outsource these programs. AnswerNet specializes in creating and delivering tailored solutions one contact at a time.
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Contact us today to set up call center services customized to your business needs.
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