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TTY and IP Relay Services

According to the World Health Organization, 360 million people worldwide have disabling hearing loss. With a signification portion of the earth’s population being hearing-impaired, can you afford to ignore their communication needs?

 

AnswerNet offers Teletypewriter (TTY) and Internet Protocol Relay (IP Relay) Services to help your business communicate with deaf, hearing or speech-impaired customers.

 

Read more below...

TTY and IP Relay Services for Hearing or Speech Impaired Callers

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 Award Winning Call Center Services

AnswerNet’s TTY and IP Relay Services allow the hearing-impaired or deaf to communicate with your business through a live operator or over the internet through a web-based chat system.

 

Now, your company can offer 24/7/365 TTY and/or IP Relay Services, extending your target audience and offering multilingual services without hiring more staff.

 

How AnswerNet’s TTY and IP Services Works

AnswerNet uses a teletypewriter to communicate with deaf or speech-impaired customer. The caller connects with one of our agents and types in the message. The agent then reads the message to the other party. The other party listens and then voices their reply. The AnswerNet agent then types the reply back to the caller. This continues until the call is completed.

 

Alternatively, AnswerNet offers IP Relay Services — a web-based chat solution for your deaf, deaf-blind, hearing or speech-impaired customers. IP Relay eliminates the need for teletypewriter hardware, and is a more flexible solution for many customers who prefer to access to the service via their computer or mobile phone.

How TTY and IP Relay Works

When the hearing or speech-impaired user sends an IM, an AnswerNet agent will take the message, and relay it to you or another designated person via telephone. The agent will then IM your response back to the user, ensuring your hearing or speech-impaired customers can reach you just as easily as any other customer could.

 

Key Benefits

  • Keep In Touch with Hearing or Speech-impaired Customers and Stakeholders
  • Can Provide both TTY and IP Relay Services
  • IP Relay is Compatible with Several IM Platforms and Works With Any Web-enabled Device

 

Key Features

  • Dynamic, Real‐Time Message Relay and Response
  • Initiate Multiple Calls Simultaneously
  • Available 24/7/365
  • Multilingual Capability


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