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Find out what our customers have to say about AnswerNet. Ask us for references! Discover from the organizations we serve why they chose to outsource to us, the results they achieved and how we developed programs to fit their needs.
AnswerNet has over 35,000 customers. The odds are that we have delivered a program and worked with an organization similar to yours. Our clientele includes: Case Study Samples: You may have read or heard about the work AnswerNet has handled. Our case studies have been published in leading journals and some of our customers have co-presented with us at conferences. Below are just a few samples. Be sure to check back with this page often, as there will be more to come! CoffeeCakes.com CoffeeCakes.com is a leading specialty foods e-tailer. AnswerNet provides order entry, customer service and help desk, plus conference calling services 24/7. Contact center agents cross/up-sell products and AnswerNet dedicates agents specifically to CoffeeCakes.com. AnswerNet has enabled CoffeeCakes.com to save $2-$3 per order. By being available 24/7, AnswerNet also captures sales opportunities that would otherwise have been missed. AnswerNet's scalability permits CoffeeCakes.com to meet seasonable demands, and customers are very satisfied with the service! Leading industry magazines including 1to1 and InternetRetailer have written about CoffeeCakes.com and AnswerNet. CoffeeCakes.com President and CEO, Sherry Comes and AnswerNet President and CEO, Gary Pudles, gave a joint presentation at ICCM, a top contact center industry conference and trade show. Click here for a copy of the presentation. Orient Expressed Orient Expressed is a leading seller of children's clothing and gifts. When Hurricane Katrina bore down on the retailer's New Orleans contact center and office, which forced the facility to close and its employees to evacuate, the firm turned to AnswerNet to handle all of its calls. Not only did AnswerNet take orders for Orient Expressed's catalog during this disaster but the firm could call in to AnswerNet to find out where its staff was staying. Multichannel Merchant wrote how Orient Expressed survived Hurricane Katrina with the help of AnswerNet. AnswerNet takes Orient Expressed's after-hours calls as well as being there in case of emergencies. Per Scholas AnswerNet takes orders for Per Scholas is a New York City-based non-profit organization that sells refurbished computers to low-income individuals and families at affordable prices. Per Scholas has been marketing to schools, but when computer prices plummeted, individual sales grew significantly. Per Scholas then turned to AnswerNet to handle the increased order volume. As about 10 percent of customers are Spanish-speaking, AnswerNet assigns the Per Scholas account to our Miami, FL contact center, one of several facilities that are bilingual. To handle demand spikes, the Miami center rolls overflow calls to our El Paso, TX site. DM News wrote about Per Scholas' expansion plans into the Chicago and Detroit markets and mentioned how AnswerNet handles calls for them and how we will meet the increased call volume. UNICEF In response to the horrific tsunami that devastated South Asia in December 2004, UNICEF sponsored Tsunami Relief, a live news and fundraiser telethon to help children victims of the disaster. The event was broadcasted on NBC on January 5, 2005. UNICEF asked AnswerNet to have a Manhattan contact center supplement its Ohio facility in taking the calls. As the AnswerNet's site is close to NBC's NYC Broadcast Center, UNICEF had the network film the telethon there. The telethon was a success! AnswerNet employees, as well as celebrity volunteers, helped UNICEF raise over $9.9 million. Holt's Cigar Holt's Cigars provides premium cigars and smoking accessories. AnswerNet provides overflow/after-hours order entry and customer service, taking orders and answering questions in a timely manner, especially during peak demand occasions: Father's Day and the December Holidays. Holt's is a quality vendor with an excellent reputation for service, which AnswerNet agents live up to. The program for Holt's has enabled the firm to save money, compared with having their contact center open 24/7, reports Catalog Success magazine; AnswerNet has also come up with suggestions on how to improve marketing and service. "I was skeptical of using an outside call center at first," Holt Cigar's Executive VP and COO Mike Pitkow told Catalog Success,"...AnswerNet has a good management philosophy. They've been a great adjunct supplier for us. They have fantastic people. We have a lot of great personal interaction with them, and it's been a cost-effective plan for us." Scharffen Berger Chocolates Scharffen Berger Chocolates (now owned by Hershey) makes gourmet dark chocolate. Scharffen Berger asked AnswerNet to handle order entry. AnswerNet improved customer service over previous contact center service providers. AnswerNet's agents were able to clearly say the company's difficult to pronounce name, which enhanced callers' trust. AnswerNet enabled Scharffen Berger to handle peak call volumes by rolling overflow contacts to other networked contact centers. DM News, wrote about Scharffen Berger Chocolates and the service AnswerNet provides them. Essentially Yours Industries (EYI) and Metals and Arsenic Removal Technology (MARTI) EYI markets dietary supplements and personal care products. MARTI supplies water filtration equipment. Source One Fulfillment, a division of the AnswerNet Network, warehouses and ships EYI's products to its network of over 400,000 independent business distributors. These include MARTI filters. MARTI relies on Source One to store, pack and distribute its products to both consumers and retailers. EYI had recommended Source One to MARTI. MARTI shipped one order for EYI via Source One in late Summer 2005 valued at over $7.5 million. This shipment featured units that were specifically formulated for EYI and privately labeled. "The process to select a distribution facility was extremely complicated and intricate," said George Moore, MARTI's Chief Operating Officer. "Source One was selected due to their incredible reputation for providing efficient packing and shipping services to their numerous clientele." The Apprentice AnswerNet took orders behind the scenes during one episode shown in 2005 of the hit NBC reality series "The Apprentice," presided by Donald Trump. The show's producers approached AnswerNet to answer calls generated by the two competing teams, Capital Edge and Excel. They had been tasked to market free samples of a new perfume branded by singer Shania Twain on NYC streets. Capital Edge used ads on horse-drawn carriages and Excel deployed temps wearing sandwich boards. Both teams' pitches asked people to call toll-free numbers supplied by AnswerNet. Five AnswerNet contact centers, led by our New York City site, took the calls. Response Magazine, which wrote about the program, revealed that both teams generated nearly 2,000 calls. As the show's viewers found out, Excel beat Capital Edge, attracting 978 calls compared with 973 calls for their opposing team. Excel's leader, Randal, became the new Apprentice. Inc. Magazine, has a full account of AnswerNet's experience, written by the AnswerNet Network's President and CEO Gary Pudles. To download this article, click here. For More Information about AnswerNet and our Services: 1-800-411-5777