Product Recall Services | Services for Your Product Recalls
Product Recalls Happen
Use AnswerNet's Product Recall Services
to Manage the Work
Use our product recall services to:
- Reassure customers
- Give customers the information and service they need
- Retain customer loyalty
- Swiftly deliver parts or replacement items
- Process, handle, forward or dispose of returns
When product recalls happen, you need a trusted third-party recall service that will answer customers’ and employees’ calls and calm their concerns. AnswerNet’s specially trained product recall service representatives demonstrate courtesy, empathy and action that assure your customers that you are listening.
Count on AnswerNet's Product Recall Services to deliver helpful, up-to-date information to customers:
- Contact directly to and via your dealers / resellers
- Reduce to a minimal annoying queue
- Utilize outbound product recall notifications
- No need to invest in additional phone lines, workstations and staff!
Depend on AnswerNet Call Centers to set up, launch, and manage your product recall program quickly and effectively. Our robust, flexible network of 50+ contact centers and over 1,200 workstations enables AnswerNet call centers to support most product recall programs and rapidly adjust to volume changes.
Contact us now to customize a program for you.
Product Recall Services Hotlines:
Our well-trained, professional contact center agents will help you retain buyers’ loyalties by imparting usefull information and by demonstrating empathy.
AnswerNet’s product recall services staff convey, through scripting and tone that you care about them. Ask us to make relationship-maintaining follow-up calls.
- AnswerNet’s product recall services can include separate Recall Hotlines for each link in the distribution chain.
- We can provide unique toll-free numbers, training, and scripting and escalation procedures so that your callers - wholesalers, distributors, resellers, dealers and retailers as well as consumers and end-users - get the information and assistance targeted to their specific needs!
Help Desk Services For Product Recalls:
AnswerNet’s Product Recall Services provide well trained first and second level help desk agents who can assist customers, escalate unresolved problems to your engineering teams and/or page/dispatch field repair staff.
Whistleblower Hotlines to Help Prevent Product Recalls:
AnswerNet's hotline services can also help you quickly detect and prevent product recalls by enabling employees to report in confidence--through our trusted third-party hotlines--suspected flaws, damage, even tampering (e.g. in design, manufacturing, handling, shipping and distribution. You will get these reports ASAP for immediate action.)
Replacements/Returns Management for Product Recalls:
Let AnswerNet Product Recall Services make sure parts and replacement items are quickly delivered to your customers. Ask us to receive, store, forward and manage returned goods, including shipping to repair facilities and disposal. The AnswerNet fulfillment facility, provided by our Source 1 division, is large enough to provide excellent economical storage capacity yet small enough to keep track of and quickly process and ship your items.Here is just a sample of the products that AnswerNet Product Recall Services has or can handle:
- Appliances Recalls
- Automotive Recalls
- Electronics Recalls
- Gourmet Foods Recalls
- Beverage Recalls
- Hardware Recalls
- Pet foods and Pet Supplies Recalls
- Software Recalls
- Toys Recalls
Don’t see your product or service listed? Contact us! We will work with you to meet your needs.
AnswerNet is always there to handle your calls and contacts!
Our contact centers are disaster protected so that no matter what happens, our agents will respond to your customers!
Count on AnswerNet’s Product Recall Services
To Meet Your Product Recall Needs!
Click here now to contact us
for more information or for a quote.