Real Estate Maintenance Work Order Management

Residential and Commercial Buildings Maintenance
Work Order Management

Count on AnswerNet’s FirstLine Maintenance
when your Residents are Counting on you!

A Web-based Real Estate Maintenance
Work Order Processing System

The most important thing to a property manager is a full complex with great quality tenants. You can’t get that when your buildings are in disrepair or run down and when that’s the case, you can’t attract the type of tenant you want.

Manage the maintenance of your office, apartment, residential or commercial property for maximum profitability and minimum effort with AnswerNet’s First Line Maintenance (FLM) building maintenance work order management system.

When you have FLM, you can manage your real estate easily, effectively and affordably. Imagine, now you will be able to issue work orders, track and report on maintenance technician labor and expenses, and reveal and address issues before they become problems and retain quality residents while attracting new ones!

FLM is a Web-based real estate maintenance work order processing system designed for the multi-unit residential real estate industry. Our agents take real estate maintenance-related calls from your residents and enter their maintenance requests into the system.

How it works:

FLM is easy to install – AnswerNet does all the work. Calls for maintenance and reports of problems and outages are handled by a professional FLM agent, who will prioritize the calls, enter the tickets, issue the work orders and even contact first responders and on-call maintenance staff in case of an emergency situation, 24/7/365.

With FLM, you can:

• Monitor your real estate open and closed work orders, in-progress maintenance and trouble volume in real-time with our interactive, web-based interface.
• Complete reporting of open and closed maintenance issues, the status, the time it took to resolve the problem and any escalation.
• Know what the problem really is before you get to the apartment / property
• Analyze and track the productivity of maintenance employees
• Review service requests, status and timeliness of repair by individual properties
• Enable managers to post system-wide messages such as on-call contact order, unit, and tenants’ information
• Advise residents and employees of building and unit status, and give them instructions should properties be damaged or destroyed
• Let management staff instantly access links to key information on each property
• Establish Real Estate Maintenance Hotlines, Call Answering, and Dispatch Services
• When using FLM-, our trained professionals answer your exclusive, toll-free, 24/7 maintenance hotline. They gather all required information and input every service request into either AnswerNet’s web-based, multifamily real estate work order tracking system or your own. AnswerNet then automatically dispatches urgent requests based on each unique scenario.

With FLM, you can keep everyone involved in building maintenance and tenant satisfaction —from the help desk to superintendents, from maintenance staff to contractors and management—on the same page, ensuring a safe, happy and functional residential community.

North America’s Largest Provider of
Real Estate Property Maintenance Help Desk Services

AnswerNet is North America’s largest provider of real estate property maintenance help desk services. We offer 2,000+ workstations in over 50 networked contact centers, each with power backup to ensure that your residents can always be in touch with an agent no matter what the emergency.

Contact Us to Learn More and For a Demonstration

Contact us now to learn more about our real estate maintenance work order management services and to arrange for a demonstration of FLM-2.0.