Call Center Management | Our People Make the Difference

First impressions count. For that reason AnswerNet focuses on recruiting, training and supervising our agents and staff. Our people are courteous and helpful. Our management provides our clients with the hands-on support of a small business while delivering the resources of a large organization. The communication lines are always open and direct to you.

Effective Hiring and Training
Our goal is to operate as an extension of your team. Each AnswerNet employee is carefully selected and trained. To build their skillsets, they shadow and "nest" with seasoned staff; listening and observing how they handle customer contacts. Each agent is tested against our set standards before we let them "go live" with your contacts. Quality is achieved by recording and monitoring calls and contacts, followed by coaching (whenever necessary) to bring performance to your standards .

Thriving Environment
AnswerNet's work environment yields employees who are committed to success, which in turn keeps our turnover low and quality high. When people come to work for us, they are offered a career, not just a job. They work in a friendly, family atmosphere with flexible schedules, good pay and additional skills training. You will find as a result unmatched employee loyalty, experience and service consistency.

Advancement Potential
AnswerNet is proud to promote from within. Most of our contact centers' general managers and assistants, and some of our senior corporate managers started out with us as agents and supervisors. That helps ensure top performance from our agents by giving them career goals to strive for.

Responsive Call Center Management Structure
Our general managers run our centers; many of them have over 30 years of industry experience. To support the GMs, we provide them with the skills and technical training needed. The GMs have quick direct access to our top management through what we call Corporate Operations Managers. The Operations Managers quickly get the support and approval the GMs need.

"Our organization's management structure was created with our agents at the center allowing us to focus on our most important asset."
See video from CEO and President Gary Pudles (.wmv format, 1.3 MB)