AnswerNet Call Centers and Answering Services
Order Processing Services
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Order Processing

If you are a merchant or online business, AnswerNet help you manage your orders and reduce administrative costs through our affordable Order Processing Services.

 

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Full-service, 24/7 Order Processing and Order Entry Services

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 Award Winning Call Center Services

Flexible and Reliable Order Taking and Order Entry Services

Using AnswerNet's 24/7/365 Order Processing Services, we can take your orders and enter them into your systems—enabling you to extend your business hours and enhance your sales without increasing your staff.

 

AnswerNet is ready to answer your phone call and take your sales orders at the times when you need us. Our agents are trained on the specifics of your company and products, to up-sell and cross-sell and to increase the size of your orders.

 

Order Entry, Order Taking and Order Processing Packages

Our Order Processing Services include:

 

Web/ E-commerce Order Processing

Do you sell your products and services on the web? We can enter orders directly into your existing e-commerce web forms. Your orders arrive in real-time, ready to be fulfilled. Don't have an order entry system in place yet? We can design and customize one for you. Let AnswerNet’s scripting and IT experts do the work so you can focus on the other aspects of your campaign.

 

Automated Order Processing

Would you like to automate your telephone order entry process and cut down on staffing costs? With AnswerNet’s Interactive Voice Response (IVR) technology, we can process your orders over the phone, without a salesperson collecting the information.

 

Order Management & Fulfillment

AnswerNet delivers a one-stop e-commerce solution with our in-house abilities to fulfill and deliver your products quickly and reliably.

 

One Stop Shop: Order Processing, Fulfillment and Customer Service and Support

Our turnkey packages combine order entry and processing, customer care, fulfillment and returns handling. We can handle every phase of the order, from the initial order to shipping and returns.

 

Multilingual Communication Support

Today's competitive market means communicating in your customers' language. We can provide Spanish or French-speaking agents as well as many other languages through our translation partners. In addition, our TTY service connects with the hearing-impaired.

 

Key Benefits

  • Customized to Fit Your Needs
  • Customer Care Specialists
  • Multilingual Agents
  • Customized Scripting
  • Disaster Response and Recovery Backup
  • Live Agent or Automated Options Available
  • Extend Your Business Hours to Provide Customer Service 24/7
  • PCI‐DSS Compliant

Key Features

  • Product/Order Fulfillment
  • Exchange/Returns Management
  • Outbound Sales Campaigns
  • Inbound Fax/Mail Services
  • Direct Mail
  • Email Response
  • Live Chat

 

Use our services to extend your business hours and increase your sales without having to add additional staff.

Contact us today to setup an order taking and processing solution customized for your business.

 

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Industries Served:

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Customized solutions are available for any business. Virtually any business process that can be performed via phone or web can be outsourced to AnswerNet.

 

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