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Our Mystery Shopping agents will call your company posing as customers to help you measure, monitor and score your customer service performance, product positioning, brand-support and upsell and cross sell initiatives.
Mystery Shopping Services help your business:
- Find and repair customer service inconsistences
- Identify areas of opportunity
Highly Trained Call Center Agents
AnswerNet’s Mystery Shopping service offers highly trained call center agents that help you measure brand effectiveness, improve customer satisfaction and retention levels by evaluating the effectiveness of your customer services representatives — whether at a brick and mortar store or over the phone.
Tailor Your Mystery Shopping Campaign
Recognizing your need for custom program design and implementation, AnswerNet can tailor your mystery shopping campaign to identify and resolve specific issues that affect your customer satisfaction levels and overall profitability.
Additionally, our Telephone Mystery Shopping programs can be conducted via email, tracking response times, grammar, punctuation and the overall effectiveness of email interactions with your customers.
Who Can Benefit From Mystery Shopping?
Any business that directly communicates or provides products or services to consumers can benefit from conducting Telephone Mystery Shopping programs. They include:
- Mortgage Companies
- Automobile Dealerships
- Banks and Financial Institutions
- Financial Planning Firms
- Healthcare Providers
- Insurance Companies (Auto, Life, Home)
- Cable & Internet Providers
Using AnswerNet’s Mystery Shopping Services, your company can start identifying missed sales opportunities and pinpoint areas to improve your customer service levels.
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