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Multilingual Answering Services for Medical Professionals
AnswerNet can provide 24/7/365 Medical Telephone Answering Services for overflow, after-hours and emergency calls. We have bilingual and multilingual agents who speak English, Spanish and French. We also provide support in over 250+ other languages through our interpreter partner.
Medical Answering Service Personalized To Your Needs
Message delivery, online appointment scheduling and appointment reminder services are all personalized to your needs.
We customize the agent script to you exact needs, ensuring the agents know exactly how to handle each call and that your messages include the exact information you require.
Your messages are promptly delivered in any form you prefer, including warm transfer, paging, email and fax.
You can call-forward any number and use any number of phone lines.
Receive the Calls You Need
By having our agents screen out non-emergency contacts, you can rest assured that only emergency patient or physicians' calls get through to either you or your on-call staff immediately. Our pre-screening and prioritization system ensures that urgent calls are always handled promptly.
Medical Answering Service with Speed, Compliance and Reliability
You don't like keeping patients waiting. Neither do we! At AnswerNet, we carefully study call traffic patterns and make sure we have enough staff on-hand at all times.
- All of our centers are secure and 100% HIPAA compliant.
- Our agents are monitored and coached to provide top performance.
- We can record all contacts and store them for easy retrieval.
- Detailed call reports can be faxed or emailed directly to your office each morning or at any time. You will stay informed of all recent communications.
Need Help with Your Appointment Scheduling and Appointment Reminders Too?
At AnswerNet, we offer a suite of call center services to fit your needs. If you need additional support with your Medical Answering Service, we can help.
With AnswerNet’s Online Appointment Scheduling Services, our skilled call center agents can answer all of your calls and schedule all of your appointments by phone and online 24/7. AnswerNet’s professional agents can schedule your meetings seamlessly, adding, changing or canceling appointments using a calendar program of your choice or AnswerNet’s own online scheduling software.
AnswerNet also provides Appointment Reminder Services. We can help you save time and money by using our unique Interactive Voice Response (IVR) system. This system calls your patients and reminder them of their appointments—which, in turn, lowers your no-show rate and increases your bottom-line revenue.
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