Current Openings - Management & Operations
Positions Open:
- General Manager
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General Managers wanted for the world's largest telemessaging business. Are you a team player? Are you looking for a rewarding career? Then we want to speak to you. We are currently seeking qualified candidates throughout the United States and Canada.
Summary Description
Responsible for ensuring branch profitability, productivity, efficient operations, and successful achievement of corporate goals and objectives. Directly responsible for the successful execution of project implementation, quality control, employee development, processes, and call center solutions. Responsible for employee evaluations, quality control programs, payroll, billing, and account profitability.
Scope of Responsibilities
- Provide leadership and guidance for your call center
- Effectively manage cost center budgets and operational expenses
- Assist associates in successfully achieving their personal and professional goals/objectives
- Successfully achieve corporate goals and corporate strategic objectives
Essential Functions
Include the following, other duties may be assigned.
- Operations:
- Manage costs and company related expenses
- Interface with all departments company wide
- Help maintain excellence and high call center standards
- Manage cost center budget
- Conduct performance reviews for direct reports
- Maintain corporate customer satisfaction program
- Manage our monitoring and quality programs
- Maintain payroll and employee tracking systems
- Training:
- Personally assist in the training of new agents
- Maintain an ongoing training program that includes cross training across the entire operation
- Coordinate new account training
Qualifications
- Call center or answering service experience
- Experience with scheduling for 24/7/365 operation
- Excellent communication, presentation, and administrative skills with exceptional interpersonal skills
- Demonstrated ability to lead the activities of 40+ employees operating across a variety of shifts, and strong team orientation
- Management skills necessary to effectuate change and fuel the implementation of strategic planning over cross-functional areas
Education and/or Experience
College degree preferred but not required. At least 3 years of management experience in the same or similar field. Computer Skills: PC literate. Microsoft Excel, Power Point, Word, etc.
Please e-mail resumes to employment@answernet.com
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Other Management and Operation openings will be posted soon. Please check back.
Please e-mail resumes to employment@answernet.com