Current Openings - Management & Operations
Positions Open:
- General Manager (Miami, Florida)
- Market Research Sales Executive (Las Vegas, NV or Denver, CO)
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Summary Description
Responsible for ensuring branch profitability, productivity, efficient operations, and successful achievement of corporate goals and objectives. Directly responsible for the successful execution of project implementation, quality control, employee development, processes, and call center solutions. Responsible for employee evaluations, quality control programs, payroll, billing, and account profitability.
Location: Miami, Florida
Organizational Relationships
- Reports directly to Corporate Operations Manager
- Direct reports:
- Call Center Supervisors
- Call Center Agents
- Training Supervisor
- Billing and Collections Supervisor
- Quality Assurance Monitors
Scope of Responsibilities
- Provide leadership and guidance for your call center
- Effectively manage cost center budgets and operational expenses
- Assist associates in successfully achieving their personal and professional goals/objectives
- Successfully achieve corporate goals and corporate strategic objectives
Essential Functions
Include the following, other duties may be assigned.
- Operations:
- Manage costs and company related expenses
- Interface with all departments company wide
- Help maintain excellence and high call center standards
- Manage cost center budget
- Conduct performance reviews for direct reports
- Maintain corporate customer satisfaction program
- Manage our monitoring and quality programs
- Maintain payroll and employee tracking systems
- Training:
- Personally assist in the training of new agents
- Maintain an ongoing training program that includes cross training across the entire operation
- Coordinate new account training
Qualifications
- Call center or answering service experience
- Experience with scheduling for 24/7/365 operation
- Excellent communication, presentation, and administrative skills with exceptional interpersonal skills
- Demonstrated ability to lead the activities of 40+ employees operating across a variety of shifts, and strong team orientation
- Management skills necessary to effectuate change and fuel the implementation of strategic planning over cross-functional areas
Education and/or Experience
College degree preferred but not required. At least 3 years of management experience in the same or similar field. Computer Skills: PC literate. Microsoft Excel, Power Point, Word, etc.
Please e-mail resumes to aarpjobs@answernet.com
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Position: Market Research Sales Executive
Job Description:
A senior level sales executive that has a comprehensive understanding of the marketing research function from a corporate and vendor point of view. Has the ability to understand the customer’s research needs and provide a meaningful solution that will exceed their expectations. The position is with the AnswerNet Nevada formally MRC, Market Research Corporation.
Job Responsibilities:
This position will have the primary responsibility to solicit primary market research studies, focus group studies, business and consumer primary research, public opinion poll studies for the division.
The Sales Executive will need to build a book of business go maintain and grow the position.
Required Experience:
5-7 years of sales experience with al least 2 years of cold calling to “C” level executives. Experience with a market research supplier or in house market research department preferred.
Education Requirements:
BS or BA in Marketing or the Social Science area, Masters level preferred or equivalent experience.
Remuneration:
Base salary (based on experience) plus commission
Position Location:
Las Vegas, NV or Denver, CO
Reports to:
Director Sales and Marketing in Willow Grove, PA (Philadelphia suburb)
Please e-mail resumes to aarpjobs@answernet.com
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Other Management and Operation openings will be posted soon. Please check back.
Please e-mail resumes to aarpjobs@answernet.com