Increase Sales and Customer Satisfaction with Live Chat
A customer wants to place an order at 1:00am but needs personal assistance.
Your client is browsing your website and has a question about your product.
"Wow" your web visitors by responding immediately, before they move onto a competitor's site or go offline. Live chat pop-up boxes invite customers to converse with our well-trained live agents from any web page, 24x7. Seventy percent of all buying decisions are made at the point of sale. Web chat offers customers real time answers to their questions.
With the ability to review what has been said and to check over their own responses before replying, chatting is often more accurate for sales and customer service than talking. Our Live Chat technology enables one agent to handle several of your customers, simultaneously saving you money.
Skilled Customer Service Agents
Our Live Chat agents have been specially selected from our team based on above-average writing, typing and comprehension skills. This virtually ensures clear, concise and prompt interactions. We use standard response templates that improve reply accuracy, speed and agent productivity.
Easy to Use, Easy to Implement
Our chat boxes can be programmed to automatically trigger based on customers' click streams or by shopping cart contents. Chat invitations can also be built into any email you send to your customers; dramatically increasing conversion rates! Choose between a shared or dedicated-agent chat program to best fit your volume and needs.
Please be sure to ask us about backing up chat sessions on our servers. That way you will have a permanent record of all interactions for compliance reasons, to respond to questions or forward to your staff for further follow-up.
Here are just a few examples of how our customers utilize live chat:
- Take Orders
- Answer Sales Questions
- Live Dealer Locator
- Customer Care
- Email Marketing