AnswerNet’s IVR services offer your customers the flexibility to order products or schedule appointments at their convenience. IVR is easy-to-use, easy-to-set up and allows your staff to focus on other things instead of routing calls.
Furthermore, IVR allows your company to handle high call volumes with ease. Customers are automatically directed to the department or agent, instead of being put on hold while someone tries to transfer their call.
A Variety of IVR Service Options to Meet Your Specific Needs
- Company Directory : Route your customers to the appropriate person or department
- Automated Customer Service: Give your customers the option solve their issues without speaking to an agent
- Appointment Scheduling: Allow customers or patients to select the date and time they want to make their appointment
- Order Entry and Processing: Customers can purchase your products or services, and can even check on the status of their orders without having to speak to a sales rep
- Employee and Customer Surveys: Gather employee and customer information quickly and cost-effectively
- Office Locator: Help your customers find your store or office quickly and efficiently
- And so much more…
Why You Need an IVR / Automated Voice Response System
IVR systems are an effective way of optimizing your phone calls. It can easily be integrated with your existing call center services, such as telephone answering or customer support. To develop the best automated voice process for your needs, AnswerNet’s IVR experts will work with you every step of the way.
- Free Up your Staff to Handle more Complex Issues
- Give Customers the Options: Self-service or Speak to an Agents
- Reduce Costs
- Scalability to Handle Virtually an Unlimited Amount of Calls
- Support your Existing Customer Service Team
- Can offer both Automated Speech Recognition (ASR) and Text-to-Speech (TTS)
- Can Easily Integrated with your Existing Call Center Services
- No Hardware of Software for your IT Department to Manage—We do it for you!
Contact Us today for a free IVR Interactive Voice Response Consultation!
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