AnswerNet Call Centers and Answering Services
Medical BPO Services
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Medical Office Services

AnswerNet is well-versed in handling medical call center programs for the healthcare industry.

 

We understand the immediate need of a patient or practitioner calling in requiring answers to a variety of questions ranging from insurance, to specialties, billing, appointment scheduling and/or immediate need for access to emergency services.

 

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Medical Office Services for the Healthcare Industry

Medical Answering and Appointment Management Services

Our experience in Medical Answering Services ensures your phones are answered by a live agent without interruption at a fraction of the cost of staffing your office.

 

Additionally, AnswerNet offers Appointment Management Services. AnswerNet can make, manage and remind your clients of their appointments — running your office’s schedule efficiently and reducing the amount of “no shows.”

 

Rigorous Training and HIPAA Compliance

Our friendly, professional agents go through a rigorous training process to ensure your calls are handled with the highest level of efficiency and professionalism in the industry — 24 hours a day, 7 days a week and 365 days a year.

 

Bilingual Agents

We can provide bilingual agents who are fluent in English, Spanish and/or French. For other languages and dialects, we partner with a real-time interpreting service.

 

AnswerNet agents are required to comply with complex regulatory bodies and maintain compliance to HIPAA/HITech laws. All AnswerNet employees must sign a confidentiality agreement upon hire. All call centers are HIPAA compliant, and agents are trained in HIPAA practices.

 

Keep Your Office in Contact with Your Patients

AnswerNet has a network of over 28 integrated call centers equipped with disaster backup capabilities and call re‐routing to secure your critical data and keep your office in contact with your patients at all times. Every center has a failsafe system and a rollover plan in the rare event of a system outage of any kind.

 

Medical Answering Service Experience

AnswerNet has literally thousands of small practice and private office contracts with medical professionals across the country.

 

Our core business is telephone answering services, and we do it better than anyone else in the business – following strict guidelines about message-taking, delivery, prioritizing incoming calls and dispatching them with urgency.

 

Benefits of Outsourcing Medical Practice Administration

The benefits of outsourcing medical practice administration to AnswerNet include:

  • Month‐to‐month Service Agreements
  • Uninterrupted Service
  • Cost-effective
  • Increases Staffing Efficiency
  • Seamless Integration with a Variety of Call Center Services
  • Customized Service to Meet Your Needs
  • Secure Data Backup and Storage
  • 24-hour Live Agent Medical Answering
  • Customized Message Templates
  • Multiple Delivery Options
  • Local Numbers for Call Forwarding or Direct Use
  • Local Agents with National Level Technology and Support
  • Multilingual Agents
  • Toll‐free Phone Numbers Available

 

Reduce Your Overhead Expenses and Run More Efficiently

We are committed to zero errors and patient satisfaction. By outsourcing to AnswerNet, you will reduce your overhead expenses and run more efficiently, guaranteed.

 

Contact Us Today

Contact us today to set up Medical BPO Services customized to your business needs.


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Call Center Services and Industries Served

Industries Served:

AnswerNet performs all types of call center services for your business or organization. With thousands of customers, the odds are that we have delivered a program and worked in your industry.

 

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Customized solutions are available for any business. Virtually any business process that can be performed via phone or web can be outsourced to AnswerNet.

 

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