AnswerNet Call Centers and Answering Services
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Hotline Services

AnswerNet is a hotline service provider who offers hotline services for any purpose from crisis/suicide prevention, to employee relations and SOX compliant whistleblower hotlines.

 

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Hotlines from a Trusted Hotline Provider

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 Award Winning Call Center Services

As a third-party provider of hotline services, AnswerNet is trusted by corporations, government institutions, nonprofits and social service agencies to record and report information accurately and responsibly. Individuals can speak anonymously and confidentially to our live agents, who are sensitive to callers' needs.

 

As hotline service providers, our staff obtains the right information and accurately and thoroughly documents that  information based on the protocols you provide. They will promptly escalate calls to the right people inside your organization. We can also manage and forward anonymous mail-in and email remarks and reports.

 

Crisis Hotlines

Our hotlines will directly connect you with the people your institution or organization needs to reach. Our agents are calm, empathetic and are trained to know how to respond appropriately and act accordingly when dealing with a caller in crisis.

 

We have experience with:

  • Crisis/Suicide Prevention
  • Abusive Behavior / Domestic Violence
  • Alcohol and Substance Abuse
  • Suspicious Activity / Potential Terror Risk
  • Adverse Reaction

Employee Relations Hotlines

Your employees have a wide range of information needs. Let AnswerNet set up and staff an employee hotline, enabling you to quickly and appropriately respond.

 

Your staff can trust that their information will remain confidential with AnswerNet, an unbiased third party, to take the calls. Their remarks are captured verbatim by trained agents who will ask for correct spellings of unusual terms and will read the callers' comments back to them at the conclusion of calls to ensure accuracy.

 

Our scripted hotline agent solution delivers professional, accurate, consistent and cost-effective call experiences while maintaining complete caller anonymity and organizational privacy.

 

AnswerNet's scripting process routes call reports immediately, automatically and intelligently at the conclusion of calls to the appropriate person(s) within your organization. Call reports can also be made available via the internet through password-protected web access.

AnswerNet has experience with:

  • Sarbanes Oxley (SOX) Compliance
  • Whistleblower Hotlines
  • HIPAA Compliance
  • Fraud Hotlines
  • Data Exposure / Identity Theft
  • Ethics Hotlines
  • Vandalism / Unauthorized Personnel
  • Call-In/Out, Including Sick, Personal Days and Appointments
  • Accidents / Unsafe Work Practices/Safety Risks
  • Environmental Damage
  • Job Openings / Screenings / Exit Interviews
  • General Employee Concerns
  • Equipment Malfunctions / Computer Hardware & Software Support
  • Disaster Response
  • Town Meetings / Corporate Events
  • Hostile work environment

 

Timely and Accurate Reporting

You need to know quickly and accurately exactly what callers are reporting. You also need to feel confident information is being documented exactly as it was spoken. Obtain that critical data in customized daily, weekly, or monthly reports, faxed or emailed directly to you.


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Inbound call center services and industries served...

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Inbound Call Center Services

  • Telephone Answering
    • Cell Phone Answering
    • Medical Answering
    • Overflow/After-hours
  • Appointment Management
  • Building Maintenance
  • Customer Service
  • Direct Response
  • Disaster Response
  • Dispatch
  • Emergency Call Center Services
  • Help Desk
  • Hotlines
  • Live Chat
  • Loyalty Programs
  • Order Processing
  • Recall
  • Small Business
  • Virtual Receptionist
  • Whistleblower Hotlines

 

 

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Industries Served:

Financial
Funeral/End-of-Life
Government
HVAC/Plumbing
Insurance
Legal
Medical
Pharmaceutical
Political
Professional
Real Estate
Retail
Sports
Towing
Utilities
Veterinarian

... and many more.

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Customized solutions are available for any business. Virtually any business process that can be performed via phone or web can be outsourced to AnswerNet.

 

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