Resolving issues, helping you retain valuable customers...
AnswerNet’s Help Desk Services can help you reduce your operational costs, increase your customer service and provide your customers with a greater level of support. Our goal is to provide you with successful Help Desk Services an affordable cost.
Our staff triages each call by opening a trouble ticket and reliably escalating calls to your appropriate staff member in any format you desire (live patch, voicemail, email or SMS). This ensures your customers receive the support they need.
Three Help Desk Service Levels
AnswerNet’s Help Desk Services can be handled and escalated to three distinct levels/tiers:
Level 0: Self-service Solutions for Help Desk
AnswerNet can provide troubleshooting assistance via text or IVR, allowing customers to handle the most basic of technical issues without any intervention from a live help desk representative.
Level 1 & 2: General Help Desk Assistance and Experienced Technicians
AnswerNet can provide 24/7 help desk support with shared, dedicated, or hybrid call center agent environments. These help desk agents will answer calls utilizing a customized knowledge base with directions how to handle common technical issues. More complex matters can be escalated to your in-house technical staff.
Integration with Web-based Help Desk Software
We can customize our services to integrate with your current online help desk software providing you the option to outsource all your help desk calls to us. Our new cloud-based call center platform can include seamless integration with the SugarCRM, Salesforce or Zendesk® web-based help desk software.
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