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Deliver Quality Public Service with AnswerNet

The people's business is always open. So let AnswerNet take the calls when you are busy, while you are traveling, after hours, and in emergencies. Our helpful well-trained agents are available to promptly answer the phones 24/7.

You can rely on AnswerNet for all your departmental call-handling needs. We have extensive experience with Local, State and Federal government agencies. The contracts we cover include agriculture, defense, environmental protection, health and human services, housing, law enforcement, occupational safety, transportation and utilities.

Training and Handling

To provide callers with effective service AnswerNet works with you to train our agents on your procedures and develop scripts using your terminology. Our agents are your representatives. We work with you to develop scripting so that we can appear as though we are right in your office.

Select how you want to obtain your messages with your choice of screened or unscreened warm-transfers, voicemail, email and fax. You can call-forward any number, and any number of lines. We can also page you for important messages. Ask about our roster management service to ensure that our agents contact the right on-call personnel.

Multi-Language and Communication Support

To serve non-English speakers we can provide services in Spanish and French, plus in other languages through our translation partners. To connect with the hearing-impaired we provide TTY service.

Capacity and Security

AnswerNet provides the capacity and security to handle and protect your calls. We have 50+ contact centers located across the US and Canada, housing 2000 seats.

Disaster Response and Recovery

Disasters happen: natural and man-made. Our disaster backup services can keep your program going. We will work with you to choose the center(s) that best fits your disaster response strategy. We can be as near or as far from your contact centers or offices as you like.

Call 800-411-5777 or click here to receive more information.