Answering Services For Government Agencies
Deliver Quality Public Service with AnswerNet
The people's business is always open. So let AnswerNet take the calls when you are busy, while you are traveling, after hours, and in emergencies. Our helpful well-trained agents are available to promptly answer the phones 24/7.
You can rely on AnswerNet for all your departmental call-handling needs. We have extensive experience with Local, State and Federal government agencies. The government answering service contracts we cover include agriculture, defense, environmental protection, health and human services, housing, law enforcement, occupational safety, transportation and utilities.
Training and Handling of Government Answering Services
To provide callers with effective answering service AnswerNet works with you to train our agents on your procedures and develop scripts using your terminology. Our agents are your representatives. We work with you to develop scripting so that we can appear as though we are right in your office.
Select how you want to obtain your messages with your choice of screened or unscreened warm-transfers, voicemail, email and fax. You can call-forward any number, and any number of lines. We can also page you for important messages. Ask about our roster management service to ensure that our agents contact the right on-call personnel.
Multi-Language and Communication Support
To serve non-English speakers we can provide answering services in Spanish and French, plus in other languages through our translation partners. To connect with the hearing-impaired we provide TTY service.
Capacity and Security for Government Answering Services
AnswerNet provides the answering service capacity and security to handle and protect your calls. We have 50+ contact centers located across the US and Canada, housing 2000 seats.
Disaster Response and Recovery
Disasters happen: natural and man-made. Our disaster backup services can keep your program going. We will work with you to choose the center(s) that best fits your disaster response strategy. We can be as near or as far from your contact centers or offices as you like.
Call 800-411-5777 or click here to receive more information.