AnswerNet Call Centers and Answering Services
Email Management Service
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Email Management

Your customers, clients and prospects expect a timely response when they email your company.

 

AnswerNet can be your "info@,” “sales@” and “support@" – saving you time and resources while freeing your staff to handle more productive tasks.

 

Read more below...

Email Management: Let AnswerNet Be Your Info@, Sales@, Support@

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Email Management Services tailored to your business needs

AnswerNet’s Email Response is tailored to your specific needs.  Our agents can simply sort your emails, forward the messages to the appropriate person or directly respond to the sender using a customized response library.

 

Quality Email Response

Our agents are selected based on their superior writing, typing and comprehension skills. You can feel confident they will provide clear, concise and prompt responses. Furthermore, our agents can respond to emails using a database of pre-approved, canned answers—providing your prospects with quicker and more accurate responses.

 

The agents will also escalate issues that they cannot resolve to your appropriate team members. If there are truly urgent messages, we can call or page your employees. To assure customers that their messages are being read, AnswerNet can send out receipt confirmations.

 

Email Management Program Options

Not sure how much email you might need help with? To best fit your volume and needs, you can choose between a shared or dedicated-agent environment.

 

Furthermore, we can help you stay competitive in today’s market by helping you communicate more effectively. AnswerNet has agents fluent in Spanish and French and can provide many more languages through our translation partners.

 

AnswerNet can even save and store all email communications, give you peace of mind. Now you never have to worry about compliance issues or communication discrepancies.  

 

Email Response Services:

  • Sales Inquiries
  • Product Recommendations
  • Resolution of Customer Complaints
  • Trouble Tickets and Lead Forms
  • Message Forwarding
  • Database Entry
  • Order Entry and Processing

 

Key Benefits

  • Provide your Customers with 24/7 Access to your Company
  • Agents Trained in Email Response
  •  Customize a Response Library
  • Keep Urgent Messages and Leads Fresh

Key Features

  • Live Agents Managing Your Email—Morning, Noon or Night
  • Agents can Monitor and Filter Messages According to Priority
  • Escalation Procedures Tailored to your Needs


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More delegated & automated services and industries served...

Industries Served:

Financial
Funeral/End-of-Life
Government
HVAC/Plumbing
Insurance
Legal
Medical
Pharmaceutical
Political
Professional
Real Estate
Retail
Sports
Towing
Utilities
Veterinarian

... and many more.

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Customized solutions are available for any business. Virtually any business process that can be performed by phone or Internet can be outsourced to AnswerNet.

 

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