Disaster Response Contact Center Services

Stay In Touch with AnswerNet's Disaster Response Services

Ensure your business continues to happen with minimal disruption.
AnswerNet’s disaster response services will be there to answer calls and relay messages 24/7 even if you, or your staff, are unavailable.

Count on your calls being answered as AnswerNet has 50+ contact centers across the nation and in Canada. Every center has backup battery power supplies to withstand brief outages and for orderly data saving and offsite transfer. All sites are networked to permit us to shift calls and contacts to open sites before, or in response to, disasters.

Tell callers what is going on - Supply vital information, take easily-retrieved messages and provide basic services without busy signals with pre-recorded messages, voicemail and inbound IVR. Easy scripting lets you alter messages and menu options quickly as circumstances change.

Arrange to seamlessly redirect your calls or emails to AnswerNet just before or when disasters occur - Let our trained agents act as your emergency communications go-between. We can patch calls to anywhere including to employees’ homes and cell phones. Create a disaster response strategy with us that works for you; choose to have your backup center out of state, or at one of our locations that is nearest to you.

Be there even if the power is out – AnswerNet provides guaranteed response service, for mission-critical services. We can assign your calls to be answered at one of our several onsite generator-equipped locations.

Save money – Backup generators are very costly: up to $50,000 to buy and install a unit large enough to power a 100-workstation contact center or office. Maintenance and operation require trained staff. These units will not help if you have to evacuate, or if your phone lines go down. For the cost of a generator, you would get 50,000 plus minutes with AnswerNet; your calls will be answered 24/7 and your business will be uninterrupted.

Disaster Response Features

• Easy to switch over - most phone lines can be switched to us with one phone call
• Scripting and routing changes on the fly
• Optional product or supplies receiving site, at our fulfillment center

Various Service Levels to Meet Your Needs

24/7 Live agent coverage	Respond to specific customer requests
24/7 Automated response	Pre-recorded messages with voicemail option answers customers and saves money. Inbound IVR provides basic functionality like alternative stores/office locations, service FAQ’s, updates and order taking.
Blended service	Combination of live/automated to handle all call types
Guaranteed service	Calls/contacts handled at generator-protected sites

Ensure your business continues with minimal disruption. Plan now.

Contact Us today to setup your disaster response services.