Disaster Response Emergency Answering Services & Contact Services - Call Center Services - Answering Services
disaster
Emergency Answering Services | Disaster Response
Emergency Answering Service and Call Center Services for weather, power or water related outages, hurricanes, tropical storm, earthquake, snow, ice, flood or other disaster or any unforeseen business service interruption.

Stay In Touch with AnswerNet's
Disaster Response Emergency Answering
and Call Center Services

Ensure your business continues to operate with minimal disruption.
AnswerNet’s disaster response call center services will be there to answer calls
and relay messages 24/7 even if you, or your staff, are unavailable.

Contact AnswerNet Call Centers
Brochure
Disaster Plan

Disasters, natural and man-made, are sometimes unavoidable. The key to successfully working through disasters is to plan your response for them before they occur.

However, even if you are caught unprepared (whether by hurricane, tropical storm, tornado, earthquake, fire storm, flood, pandemic or other disaster), contact us to help set up emergency communication hotlines and answering services for your business, agency or organization. If you get overwhelmed by phone calls, contact us to help answer those calls.

Count on your calls being answered as AnswerNet has 50+ call centers across the U.S. and in Canada. Every center has backup battery power supplies to withstand brief outages and for orderly data saving and offsite transfer. All sites are networked to permit us to shift calls and contacts to open sites before, or in response to, disasters.

Tell callers what is going on - Supply vital information, take easily-retrieved messages and provide basic services without busy signals with pre-recorded messages, voicemail and inbound IVR. Easy scripting lets you alter messages and menu options quickly as circumstances change.

Arrange to seamlessly redirect your calls or emails to AnswerNet just before or when disasters occur - Let our trained agents act as your emergency communications go-between. We can patch calls to anywhere including to employees’ homes and cell phones. Create a disaster response strategy with us that works for you; choose to have your backup center out of state, or at one of our locations that is nearest to you.

Be there even if the power is out – AnswerNet provides response service for mission-critical services. We can assign your calls to be answered at one of our onsite generator-equipped locations.

Save money – Backup generators are very costly: up to $50,000 to buy and install a unit large enough to power a 100-workstation contact center or office. Maintenance and operation require trained staff. These units will not help if you have to evacuate, or if your phone lines go down. For the cost of a generator, you would get 50,000 plus minutes with AnswerNet; your calls will be answered 24/7 and your business will be uninterrupted.

Emergency Response Features

  • Easy to switch over - most phone lines can be switched to us with one phone call
  • Scripting and routing changes on the fly
  • Optional product or supplies receiving site at our fulfillment center

Various Service Levels to Meet Your Needs

24/7 Live agent coverage

Respond to specific customer requests

24/7 Automated response

Pre-recorded messages with voicemail option
answers customers and saves money

Inbound IVR provides basic functionality like
alternative stores/office locations, service FAQ’s,
updates and order taking

Blended service

Combination of live and automated to handle all call types

Minimal service disruption

Calls/contacts handled at generator-protected sites

Plan now and ensure your business continues with minimal disruption during a hurricane or other natural disaster. Make AnswerNet emergency answering services part of your hurricane preparedness plans and preparedness for other potential disasters.

Contact Us today to setup your disaster response services.

When time is of the essence, call 800-411-5777 and let us know that you need Emergency Disaster Response Answering Services for your business.

AnswerNet Call Centers

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