Quality Customer Care Services
Your callers expect excellent customer care when they contact your company. AnswerNet delivers service with friendly and helpful agents that are ready to answer calls promptly and listen carefully to your customers’ needs. Each call is handled per your instructions.
We can access your FAQs for a solution or create them for you. Unresolved issues are then escalated to the appropriate person on your staff for resolution. AnswerNet accurately documents all contacts to ensure proper communication back to you and your staff.
Save on Costs
You can minimize unnecessary in-house call center labor, facility and technology investments while avoid long program ramp-up times by outsourcing your customer care needs to us. Rely on us 24/7, during peaks, after-hours or in the event of an emergency.
Flexible Customer Care and Customer Service Solutions
Whether you have a steady flow of call volume or spikes in traffic, feel confident that AnswerNet can deliver quality care.
What sets AnswerNet apart is the scalability and flexibility of its 28 contact centers. AnswerNet has a unique ability to quickly alter capacity to meet clients’ needs, precisely matching agents to volume, and making our operations extremely efficient.
Additionally, our decentralized model allows our AnswerNet agents to represent the culture and unique flavor of every corner of the country. Programs are put in centers that have the best cultural match to agents, so service always feels local. The variety of telephony means that technology is matched to the needs of the program; no client is ever under-served or billed for services and features they don’t need.
Need Sales Support? Delegate sales to AnswerNet.
Direct your sales inquiry calls to us, and our highly skilled agents will provide the quality service that encourages customers to buy.
Our agents can identify cross-sell/upsell opportunities when interacting with your customers. We will make the sales or we can warm transfer the contacts to one of your sales professionals. We can work with you to identify potential top-level buyers by examining purchase patterns
Help Desk Customer Support Options - Products, Services & IT
Products, services and IT sometimes fail to work. AnswerNet can help resolve these issues, helping you retain customers. Our staff triages each call, opening a trouble ticket and escalating calls to your appropriate staff member in any format you desire (ie - live patch, voicemail or email).
If you charge for your support, our agents can process orders and take down payment information. Do your customers' product or service problems require field repair? We'll dispatch pages to your field staff.
Do you have a large number of non-English speaking customers? AnswerNet employs native speakers of English, Spanish and French as part of our base services. For other languages, AnswerNet uses a translation service that interprets up to 250 different languages using simultaneous translation technology and live native speakers. You can even give your hearing-impaired customers the attention they deserve through our TTY service.
Your customers want to know where you are. AnswerNet agents can provide location and driving directions 24/7.
Integration with Online Customer Service Software
We can customize our services to integrate with your current online customer service software providing you the option to outsource all your customer service calls to us. Our new cloud-based call center platform can include seamless integration with the SugarCRM, Salesforce, Zendesk® or other web-based customer service / help desk software.
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