Enhance your response while saving money with AnswerNet Hotline Services. As a third party we are trusted by corporations, government institutions and nonprofit and social service agencies to record, retransmit and report information accurately and responsibly. Individuals can speak anonymously and in confidence to our live agents that are trained to be sensitive to callers' needs. Our staff is accurate and thorough in obtaining and documenting information based on the protocols you provide. They will promptly escalate calls to the right people inside of your organization. We can also manage and forward anonymous mail-in and email remarks and reports.

Rely On Our Capabilities
Our many years' experience supplying telephone answering services to medical, legal and government institutions means you can count on AnswerNet to respond effectively on urgent matters. We are there when you need us, 24/7. With over 2000 seats and more than 2,000 employees in 50+ contact centers across the US and Canada you can count on AnswerNet for call coverage!

Critical Hotlines

Our hotlines will directly connect you with the people your institution or organization needs to urgently reach out to. Our agents are calm, empathetic and are trained to know exactly what to do and how best to respond.

Here are a few examples of the critical hotlines that AnswerNet provides:

• Crisis/Suicide Prevention
• Abusive Behavior/Domestic Violence
• Discrimination/Ethics Violations
• Sexual Harassment/Hostile Work Environment
• Alcohol and Substance Abuse
• Unfair Labor Practices/Unsafe Working Conditions
• Law/Regulations Violations
• Whistle-Blowers
• Suspicious Activity/Potential Terror Risk
• Adverse Reaction

Your employees have a wide range of information needs. Let AnswerNet set up and staff hotlines which enable you to quickly and accurately respond to them. Your staff can trust that their information will remain confidential by having us as a third party to take the calls. Their remarks are captured verbatim by trained live agents who will ask for correct spellings of unusual terms and who will read the callers' comments back to them at the conclusion of calls to ensure accuracy.

Our scripted live agent solution delivers professional, accurate, consistent and cost-effective call experiences while maintaining complete caller anonymity and organization privacy. AnswerNet's scripting process routes call reports immediately, automatically and intelligently at the conclusion of calls to the appropriate person(s) within your organization. Call reports can also be made available via the Internet using password-protected web access.

Here are a few examples of the employee hotlines that AnswerNet provides:

• Sarbanes/Oxley (SOX) and HIPAA Compliance
• Data Exposure/Identity Theft
• Theft/Fraud/Embezzlement/Property Misuse
• Vandalism/Unauthorized Personnel
• Call-In/Out, Including Sick, Personal Days and Appointments
• Accidents/Unsafe Work Practices/Safety Risks
• Environmental Damage
• Substance Abuse
• Harassment
• Job Openings/Screenings/Exit Interviews
• General Employee Concerns
• Equipment Malfunctions/Computer Hardware & Software Support
• Disaster Response
• Town Meetings/Corporate Events

Let AnswerNet's hotlines be your virtual customer service desks. Our agents intake valuable comments and suggestions from callers and provide vital data for your marketing department, which enhances customer relations.

Here are a few examples of customer relations hotlines that AnswerNet provides:

• Customer Feedback
• Surveys/Promotions
• How To/Instructional
• Recall or Product Information
  

Timely Accurate Reporting
You need to know quickly and accurately exactly what callers are reporting. You also need to feel confident information is being documented exactly as it was spoken. Obtain that critical data in customized daily, weekly, or monthly reports, faxed or emailed directly to you.