Choose the Program to Fit Your Needs
AnswerNet offers several contact center environment options. Choose the contact center option that best fits your requirements.
Shared Contact Center Agent Environment
Reduce your costs by sharing contact center agents with our other clients. Concerned about your competition? Tell us the names of these firms and we'll make sure that the same agents assigned to your calls don't take or make theirs.
Dedicated Contact Center Agent Environment
Provide optimum customer or employee care and service by having contact center agents assigned only to your account. We hire, train and manage agents to ensure your account is handled at the highest level. Most of our dedicated agent accounts also include a dedicated contact center program manager to provide feedback and communicate any changes or adjustments to your account.
Blended Contact Center Agent Environment
Receive the best of both worlds. Utilize dedicated contact center account agents during your peak call hours and shared agents during off-peak periods.
Inbound / Outbound Contact Center Environment
Want to receive the most out of your dedicated contact center agent program? Have your inbound contact center agents make outbound customer care or acquisition calls during slack periods. We will specially screen assigned contact center staff for outbound sales skills.