AnswerNet Call Center Services: Call Centers - Call Center Services - Appointment Setting - Answering Services
call_center_testimonials
AnswerNet Call Centers - Client Testimonials

AnswerNet has over 35,000 customers. The odds are that we have delivered a program and worked with an organization similar to yours.

Read what our customers say below about our inbound and outbound call center services:

Inbound Services Testimonials:

Because You Love Them!
(AnswerNet Services: Answering Services) Read more.
“Having never used a call center before, there was a lot I didn't know. AnswerNet very patiently educated me along the way. As a start-up, there is no way of predicting how many minutes a month we'll be using the call center. The reality is we're starting out as a small account, which hopefully will grow. Nonetheless, AnswerNet has always treated me as though we were moving an account over that was worth tens of thousands of minutes a month.” - Gene Tresendfeld, CEO & President, Because You Love Them!
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CambridgeSoft Corporation
(AnswerNet Services: Inside Sales, Tech Support, Customer Service) Read more.
“We’ve very much enjoyed working with the AnswerNet group over the years and have a high regard for the organization and the individuals who have worked with us. Thanks again for working with CambridgeSoft, and we wish you and your organization the best in the future.”
- Richard Flaherty, Sr. Manager Operations, CambridgeSoft Corporation/PerkinElmer
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Children’s Miracle Network/Children’s Memorial Foundation
(AnswerNet Services: Answering Services, Data Entry) Read more.
“Children’s Memorial continues to entrust our radiothon answering service in the hands of AnswerNet. They provide amazing service and are on-call every hour of the day to help ensure the success of our events and the accuracy of our data. We are grateful for their commitment to our excellence.” Morgan Rohrbach, Development Officer, Children’s Miracle Network
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CoffeeCakes.com
(AnswerNet Services: Answering Services, Order Entry, Customer Service, Fulfillment)
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“Since 2003, CoffeeCakes.com has outsourced its inbound calls, order entry and fulfillment services to AnswerNet. As we have grown, AnswerNet has been there every step of the way to support CoffeeCakes.com customer service and sales initiatives, far exceeding our expectations. We are so pleased with AnswerNet, that we have placed our new venture, www.BirdsEyeMoon.com, under AnswerNet care as well.”
- Sherry Comes, President & CEO, CoffeeCakes.com and oDelish Baking Company
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Combustion Heat and Power
(AnswerNet Services: Answering Services) Read more.
"I am really impressed with the level of service at AnswerNet! All of the operators are friendly and exceptionally professional. We have had a great relationship for over 13 years."
- Carol Moore; Combustion Heat and Power
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Floor Coverings International
(Services Provided: Customer Service & Appointment Setting) Read more.
"I just wanted to write and tell you how truly impressed I have been with your customer service. Working with you has been outstanding. You deliver what you promise and stand by your word. Thank you for responding so quickly to our franchisees questions, even though you have already explained the features and benefits several times. As we go through this change of switching all our franchisees over to your system, there will be issues and I expect them. I am, however, very pleased with how professional and fast you have handled each issue. I look forward to growing this relationship and moving the rest of our system over."
-Rob Petka, Director of National Accounts, Floor Coverings International
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Handyman Connection
(Services Provided: Telephone Answering Services & Appointment Setting) Read more.
"We approached AnswerNet and several other services this year in order to replace our former answering service which did not offer the 24/7 service that we required. Of the companies that we contacted, AnswerNet was the most responsive and offered us the potential for significant savings, so we made the switch. We were extremely pleased with the assistance and advice that we got when setting up our script and services. A couple of months into the new service with AnswerNet I ran a comparative analysis and found out that due to the 24/7 service, shorter wait times, and superior operator quality, our call volume had gone up by 29%. Best of all, we are still realizing savings over our previous service. I would not hesitate to recommend the services of AnswerNet."
-Ross Thomas, Owner, Handyman Connection
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Harris Broadcast Communications Division
(AnswerNet Services: After Hours Answering Service, Dispatch) Read more.
“Harris Broadcast Communications Division, formerly Leitch Technology Incorporated, has dealt with Answernet since 1997. Their contribution has been a major factor in our ability to handle our customers 24/7 on a worldwide basis. They have continued to work and evolve in meeting our business and customers needs as we expand, while offering constructive feedback in areas that require attention. Their staff is friendly and courteous, bringing proficiency with every request handled. I can confidently recommend Answernet as a solid and reliable partner, and a true professional in their field.”
- Sadeek (Sid) Mohamed, Customer Service Supervisor - Toronto, Harris Corporation, Broadcast Communications Division
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Hobart Food Equipment Group Canada
(AnswerNet Service: After Hours Answering Service) Read more.
“It is now five years of service and as a team we seem to keep doing a better and better job in helping our customers. We started with our Toronto Service branch, added Edmonton Service and now have our entire Service client base across Canada being handled by your centre. Hobart is the world’s leading innovator of food equipment, systems and service, and we especially pride ourselves in the level of service we provide to our valued customers. AnswerNet not only understands but embraces this concept in professionally answering, and forwarding after hours emergencies to designated, on call technicians in a timely manner. Thank you for a professional job well done. We would recommend AnswerNet to any company looking for great service at a fair price.”
- Ken Booker, IS & Communications Manager, Hobart Food Equipment Group Canada
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Hus-Tek International
(AnswerNet Services: 24/7 Answering Service, Return Authorization) Read more.
“We are very pleased to see how well the AnswerNet Team has worked for us based on our needs and wants, all the while providing great Customer Service. We appreciate AnswerNet’s flexibility when dealing with time sensitive issues within our campaign, as well as the dedication from the AnswerNet Outbound French Agents to help Hus-Tek International grow within this project. From Customer Service concerns to Reporting Cost, Hus-Tek International is proud to be in a partnership with the AnswerNet Outbound/Inbound French Agents Team.”
- Soren Dumrath, President, Hus-Tek International
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Jeannie E. Brown – Attorney at Law
(AnswerNet Services: Answering Services, Virtual Receptionist) Read more.
“It has been my pleasure to have AnswerNet provide me with an answering service. This was my first time using an answering service and I wasn’t quite sure what to expect. I found that they were very professional and able to tailor their service to my needs. Any time that I have had a question, or asked them to change my messages, I have found AnswerNet to be very responsive to my request. AnswerNet has been a wonderful addition to my practice and I highly recommend the company.” - Jeannie E. Brown
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Maryland Hypnosis
(AnswerNet services: Virtual Receptionist and Appointment Setting) Read more.
"I have heard only excellent responses from my clients & colleagues regarding the admins who answer my calls. I personally love every one I have spoken to!"
- Maureen V. Meehan, Maryland Hypnosis
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Menu Foods
(AnswerNet Services: Answering Services, Hotlines, Product Recalls) Read more.

North Park Cleaners
(AnswerNet Service: After Hours Answering Service) Read more.
“We are more than happy to extend this reference to you and the entire team at AnswerNet for continuing to provide us with high quality service. The services of AnswerNet were provided in an efficient, professional manner, within predetermined time constraints, for a very reasonable fee. Again, thanks for your good work in dealing with our clients.”
- Stefano Gallucci, Insurance Restoration Manager, North Park Cleaners
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Pediatric Pulmonology Group of South Florida
(AnswerNet Services: Medical Answering Services, Paging / Dispatch) Read more.
“We have a very busy office with an active patient count of over 4,000. There is a constant flow of patient calls 24 hours a day, seven days a week. Physicians from the community and Miami Children's Hospital staff always need to have their calls, consults, requests, etc. directed to our doctors in order to provide the best patient care possible. AnswerNet has been able to handle all this with an excellent attention to detail, which is so very important in order to deliver the very best care for our patients. They are always extremely courteous, professional and responsible with everyone using their service.” - Alicia Fraga, Practice Manager, Pediatric Pulmonology Group of South Florida
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Riverstone Residential Group
(AnswerNet Services: Real Estate Maintenance Software, Hotlines, Dispatch) Read more.
“They helped us improve our service to both our residents and prospective residents. Their agents professionally handle our resident maintenance hotline 24/7 so our leasing professionals can focus on leasing and improving resident satisfaction. Our mainte¬nance technicians get accurate service orders, which means repairs are completed more efficiently. Their tracking system lets us monitor and manage our maintenance like never before.” Terry Danner, President, Riverstone Residential Group
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Shelter Corporation
(AnswerNet Services: Real Estate Maintenance Hotlines and Dispatch) Read more.
“We have been using AnswerNet at several of our properties for over eight years. The level of service that we receive is of the highest caliber; their operators are very good at prioritizing calls to our maintenance techs and handle every call very professionally. They will contact me if there are any issues that arise and if something cannot be handled immediately, I will receive a call from their Supervisor, if not that night then the next business day. They do a great job for us!” - Dave Gustafson, Maintenance Area Lead, Shelter Corporation
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Solar Turbines
(AnswerNet Services: Answering Services, Emergency Answering, Scheduling, Dispatch
)
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“From the first call, I knew we were making the right decision to go with AnswerNet. They were professional, pleasant and very knowledgeable. As we provide emergency service to our customers 24/7, we needed to find a service that ensured our phone would be answered promptly, professionally and the calls relayed to the on-call person in a timely manner. We have a rotating on-call team of 18, so managing the schedule is quite challenging; however, AnswerNet has proved that no task is too large for them to handle.” Patricia Laughlin, Sr. Field Office Coordinator, Solar Turbines
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Soot Seekers
(AnswerNet Services: Answering Services, Virtual Receptionist) Read more.
“AnswerNet works great! I got ten calls today. That's twice as many as I've gotten off my answering machine. Looks like I've been losing business! Seven out of the ten generated new work! If this keeps up, I will definitely need to upgrade my number of calls.” Les, Portland, OR
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Toronto Hydro
(AnswerNet Services: Answering Service, IVR) Read more.
“I would like to thank you for helping us develop and implement our new IVR system here at Toronto Hydro. The system has allowed us to improve response times during high call volumes due to storm or other weather related events. When crews are needed to report during off hours, we can now complete our staff call-in’s in less than an hour, when in the past it would take 4 or 5 hours. This of course allows us to arrive on the front door step of our customers much quicker. Your collaboration and help customizing the system to meet our special needs is a credit to your team. Your success developing this project has led to a new daily IVR to fill staff vacancies within our Trouble Dept. and we look forward to many other ventures as our needs arise.” - Rick Butler, Supervisor, Customer and Power System Services, Toronto Hydro
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Total Refrigeration Systems Inc.
(AnswerNet Services: Answering Services, Scheduling, Virtual Receptionist) Read more.
“We have been using AnswerNet in excess of ten years and have always been pleased with their service. Their Management team is always accessible to answer questions and make necessary schedule changes in a courteous, expedient manner. The call agents are some of the friendliest people I have ever spoken to, and they are very good with relaying accurate and timely information and with follow-up summaries every day via email. Their billings are accurate for the service given.” - Norman L. Madsen, Owner, Total Refrigeration Systems Inc.
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Outbound Services Testimonials:

CertainTeed Corporation, Insulation Group
(Services Provided: B2B Appointment Setting) Read more.
“Our project was very complex and fast paced. We could not have accomplished as much as we did without AnswerNet’s exceptional flexibility and responsiveness to all our adjustments. They’ve proven themselves and we will use AnswerNet for future projects.”
- Robert N. Brockman, Sr. Marketing & Communications Manager, North America
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Chironex
(AnswerNet Services: Lead Generation, B2B Bilingual French) Read more.
“We are very pleased to see how well the AnswerNet Team has worked for us based on our needs and wants, all the while providing great customer service. We appreciate AnswerNet’s flexibility when change or add-ons are needed within our campaign, as well as the dedication from the AnswerNet Team to help CHIRONEX grow within this project. From customer service to reporting cost, CHIRONEX is proud to be in a partnership with the AnswerNet team.” - Mina Keriakos, Product Manager, Chironex
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Direct Communication Specialists, LLC
(AnswerNet Services: Market Research, Lead Qualification) Read more.
“I’ve known Gary Pudles professionally for about ten years now, and he has done a wonderful job developing a world class customer contact firm. I’m currently working with AnswerNet on behalf of one of my clients and we’ve had a great experience with the AnswerNet team. My client is extremely satisfied with the quality of the agents calling on his behalf, the willingness of the AnswerNet team to respond quickly and professionally to our requests and the results they have been delivering.”
- Darlene Geller-Stoff, President, Direct Communication Specialists, LLC
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International Business Forum
(AnswerNet Services: Lead Generation and Qualification, Appointment Setting) Read more.
“I used AnswerNet to call our past attendees and I was pleased with their work. They assisted in driving attendees to our events. The people at AnswerNet are friendly and made working together really easy and a pleasure. I will definitely be working with them again.”
- Theresa Princi, Marketing Manager, IBF - International Business Forum
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International Business Forum
(AnswerNet Services: Lead Generation and Qualification, Appointment Setting) Read more.
“I used AnswerNet to call our past attendees and I was pleased with their work. They assisted in driving attendees to our events. The people at AnswerNet are friendly and made working together really easy and a pleasure. I will definitely be working with them again.”
- Theresa Princi, Marketing Manager, IBF - International Business Forum
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Merritt Johnson
(AnswerNet Services: Telemarketing) Read more.
"I was very skeptical about telemarketing until I worked with AnswerNet. Their agents are friendly, professional, and can adapt to different sales strategies easily. Working with AnswerNet has been a very profitable experience. I would recommend AnswerNet to anyone that wants to increase their sales. They are the ones that can help you do that."
Merritt Johnson
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Mobile Fleet Management
(AnswerNet Services: Lead Generation) Read more.
“We are having great success with the leads AnswerNet’s outbound agents are generating.
Our product isn’t the simplest in the world and they have been phenomenal with how fast they ramped up. This knowledge coupled with their aggressive but still professional approach has generated a great deal of opportunities for us, more than I could have imagined. You and your agents are a winning combination that cannot be found anywhere else! I would highly recommend your team. Thanks so much!”
- Todd Small, Preferred One Communications, LLC
Total Solution for Mobile Fleet Management
www.pocgps.com
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Radiant Travel
(AnswerNet Services: B2B Telesales) Read more.
“Working with AnswerNet for me has been an amazing, and life-enriching experience. Throughout the time that it has taken me to finalize my ideas, methods, and connections, you have all been there with me as a powerful beacon. Your caring nature, skill sets, and professionalism are beyond anything that I have ever known in my twenty-five years of doing business. I look forward to continuing this beautiful and successful journey with AnswerNet.”
- Leighton Virtue, Managing Director, Radiant Travel
www.radiantvisionsmediallc.com
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Smith Consulting
(AnswerNet Services: Lead Generation) Read more.
"AnswerNet has delivered the talent and technology to provide low cost calling missions that result in incremental sales. The ROI on these programs is very impressive. I will continue to run my programs with AnswerNet." Susan Smith, President, Smith Consulting
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Telebermuda International Limited
(AnswerNet Services: Telesales) Read more.
"AnswerNet’s call center solutions provided professional management of our program and effectively produced new customers. The AnswerNet team provided solid support and proactive feedback, which was instrumental to achieving our success."
-Andrew Scott | Product Manager, Residential Services
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The Verdi Group
(AnswerNet Services: Telemarketing, Lead Qualification, B2B Telesales) Read more.
"Having AnswerNet help us in a small marketing campaign made us really shine with our client; they are thrilled with their work and now there is a large campaign coming our way as a result. Thanks AnswerNet and the entire team!" - Jeff Pollock, Director of Business Strategies, The Verdi Group http://www.theverdigroup.com/
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Workforce Solutions from Louisiana Community and Technical College System
(AnswerNet Services: Market Research, Surveys) Read more.
"Our colleges were in the middle of annual reports determining levels of satisfaction and success of our graduates. Faced with the challenge of capturing thousands of responses in a limited timeframe, AnswerNet provided comprehensive services that really delivered in terms of quality and quantity of service. They treated us like we were their only consideration; always prompt and solution oriented."
-Jimmy Sawtelle, LCTCS Sr. Vice President for Workforce Solutions.

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XL Marketing Communications
(AnswerNet services: Telemarketing, Lead Qualification) Read more.
"We've relied on AnswerNet to provide telemarketing services for a wide variety of clients for the past few years. They have been a key member of our marketing team. Their effectiveness at filtering quality leads, gathering important information, cleaning lists, and scheduling appointments has been invaluable to delivering results. We value their professionalism, skill, and reliability."
- Carly Perez, Vice President, XL Marketing Communications, Inc.
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