AnswerNet Call Centers - Client Testimonials

CoffeeCakes.com
(AnswerNet Services: Answering Services, Order Entry, Customer Service, Fulfillment)
“Since 2003, CoffeeCakes.com has outsourced its inbound calls, order entry and fulfillment services to AnswerNet. As we have grown, AnswerNet has been there every step of the way to support CoffeeCakes.com customer service and sales initiatives, far exceeding our expectations. We are so pleased with AnswerNet, that we have placed our new venture, www.BirdsEyeMoon.com, under AnswerNet care as well.”
- Sherry Comes, President & CEO, CoffeeCakes.com and oDelish Baking Company

Menu Foods
(AnswerNet Services: Answering Services, Hotlines, Product Recalls)
“I just wanted to express a big thank you for everything you and AnswerNet Network employees did for Menu Foods in 2007. From a call centre perspective no one knew the firestorm that would be created by the pet food recall. The call centre volumes were through the roof and we wouldn’t have gotten through it without the dedication of AnswerNet employees. You are very cool under fire and I certainly won’t hesitate to recommend your company in the future. Feel free to direct any customers my way for a reference.” - Bryan R. Bennett, VP of Information Technology, Menu Foods Limited

Soot Seekers
(AnswerNet Services: Answering Services, Virtual Receptionist)
“AnswerNet works great! I got ten calls today. That's twice as many as I've gotten off my answering machine. Looks like I've been losing business! Seven out of the ten generated new work! If this keeps up, I will definitely need to upgrade my number of calls.” Les, Portland, OR

Children’s Miracle Network/Children’s Memorial Foundation
(AnswerNet Services: Answering Services, Data Entry)
“Children’s Memorial continues to entrust our radiothon answering service in the hands of AnswerNet. They provide amazing service and are on-call every hour of the day to help ensure the success of our events and the accuracy of our data. We are grateful for their commitment to our excellence.” Morgan Rohrbach, Development Officer, Children’s Miracle Network

Smith Consulting
(AnswerNet Services: Lead Generation)
"AnswerNet has delivered the talent and technology to provide low cost calling missions that result in incremental sales. The ROI on these programs is very impressive. I will continue to run my programs with AnswerNet." Susan Smith, President, Smith Consulting

Riverstone Residential Group
(AnswerNet Services: Real Estate Maintenance Software, Hotlines, Dispatch)
“They helped us improve our service to both our residents and prospective residents. Their agents professionally handle our resident maintenance hotline 24/7 so our leasing professionals can focus on leasing and improving resident satisfaction. Our mainte¬nance technicians get accurate service orders, which means repairs are completed more efficiently. Their tracking system lets us monitor and manage our maintenance like never before.” Terry Danner, President, Riverstone Residential Group

Combustion Heat and Power
(AnswerNet Services: Answering Services)
"I am really impressed with the level of service at AnswerNet! All of the operators are friendly and exceptionally professional. We have had a great relationship for over 13 years."
- Carol Moore; Combustion Heat and Power

Shelter Corporation
(AnswerNet Services: Real Estate Maintenance Hotlines and Dispatch)
“We have been using AnswerNet at several of our properties for over eight years. The level of service that we receive is of the highest caliber; their operators are very good at prioritizing calls to our maintenance techs and handle every call very professionally. They will contact me if there are any issues that arise and if something cannot be handled immediately, I will receive a call from their Supervisor, if not that night then the next business day. They do a great job for us!” - Dave Gustafson, Maintenance Area Lead, Shelter Corporation

Total Refrigeration Systems Inc.
(AnswerNet Services: Answering Services, Scheduling, Virtual Receptionist)
“We have been using AnswerNet in excess of ten years and have always been pleased with their service. Their Management team is always accessible to answer questions and make necessary schedule changes in a courteous, expedient manner. The call agents are some of the friendliest people I have ever spoken to, and they are very good with relaying accurate and timely information and with follow-up summaries every day via email. Their billings are accurate for the service given.” - Norman L. Madsen, Owner, Total Refrigeration Systems Inc.

Pediatric Pulmonology Group of South Florida
(AnswerNet Services: Medical Answering Services, Paging / Dispatch)
“We have a very busy office with an active patient count of over 4,000. There is a constant flow of patient calls 24 hours a day, seven days a week. Physicians from the community and Miami Children's Hospital staff always need to have their calls, consults, requests, etc. directed to our doctors in order to provide the best patient care possible. AnswerNet has been able to handle all this with an excellent attention to detail, which is so very important in order to deliver the very best care for our patients. They are always extremely courteous, professional and responsible with everyone using their service.” - Alicia Fraga, Practice Manager, Pediatric Pulmonology Group of South Florida

Because You Love Them!
(AnswerNet Services: Answering Services)
“Having never used a call center before, there was a lot I didn't know. AnswerNet very patiently educated me along the way. As a start-up, there is no way of predicting how many minutes a month we'll be using the call center. The reality is we're starting out as a small account, which hopefully will grow. Nonetheless, AnswerNet has always treated me as though we were moving an account over that was worth tens of thousands of minutes a month.” - Gene Tresendfeld, CEO & President, Because You Love Them!

Solar Turbines
(AnswerNet Services: Answering Services, Emergency Answering, Scheduling, Dispatch)
“From the first call, I knew we were making the right decision to go with AnswerNet. They were professional, pleasant and very knowledgeable. As we provide emergency service to our customers 24/7, we needed to find a service that ensured our phone would be answered promptly, professionally and the calls relayed to the on-call person in a timely manner. We have a rotating on-call team of 18, so managing the schedule is quite challenging; however, AnswerNet has proved that no task is too large for them to handle.” Patricia Laughlin, Sr. Field Office Coordinator, Solar Turbines

Jeannie E. Brown – Attorney at Law
(AnswerNet Services: Answering Services, Virtual Receptionist)
“It has been my pleasure to have AnswerNet provide me with an answering service. This was my first time using an answering service and I wasn’t quite sure what to expect. I found that they were very professional and able to tailor their service to my needs. Any time that I have had a question, or asked them to change my messages, I have found AnswerNet to be very responsive to my request. AnswerNet has been a wonderful addition to my practice and I highly recommend the company.” - Jeannie E. Brown

Chironex
(AnswerNet Services: Lead Generation, B2B Bilingual French)
“We are very pleased to see how well the AnswerNet Team has worked for us based on our needs and wants, all the while providing great customer service. We appreciate AnswerNet’s flexibility when change or add-ons are needed within our campaign, as well as the dedication from the AnswerNet Team to help CHIRONEX grow within this project. From customer service to reporting cost, CHIRONEX is proud to be in a partnership with the AnswerNet team.” - Mina Keriakos, Product Manager, Chironex

Hobart Food Equipment Group Canada
(AnswerNet Service: After Hours Answering Service)
“It is now five years of service and as a team we seem to keep doing a better and better job in helping our customers. We started with our Toronto Service branch, added Edmonton Service and now have our entire Service client base across Canada being handled by your centre. Hobart is the world’s leading innovator of food equipment, systems and service, and we especially pride ourselves in the level of service we provide to our valued customers. AnswerNet not only understands but embraces this concept in professionally answering, and forwarding after hours emergencies to designated, on call technicians in a timely manner. Thank you for a professional job well done. We would recommend AnswerNet to any company looking for great service at a fair price.” - Ken Booker, IS & Communications Manager, Hobart Food Equipment Group Canada

North Park Cleaners
(AnswerNet Service: After Hours Answering Service)
“We are more than happy to extend this reference to you and the entire team at AnswerNet for continuing to provide us with high quality service. The services of AnswerNet were provided in an efficient, professional manner, within predetermined time constraints, for a very reasonable fee. Again, thanks for your good work in dealing with our clients.” - Stefano Gallucci, Insurance Restoration Manager, North Park Cleaners

Harris Broadcast Communications Division
(AnswerNet Services: After Hours Answering Service, Dispatch)
“Harris Broadcast Communications Division, formerly Leitch Technology Incorporated, has dealt with Answernet since 1997. Their contribution has been a major factor in our ability to handle our customers 24/7 on a worldwide basis. They have continued to work and evolve in meeting our business and customers needs as we expand, while offering constructive feedback in areas that require attention. Their staff is friendly and courteous, bringing proficiency with every request handled. I can confidently recommend Answernet as a solid and reliable partner, and a true professional in their field.” - Sadeek (Sid) Mohamed, Customer Service Supervisor - Toronto, Harris Corporation, Broadcast Communications Division

Hus-Tek International
(AnswerNet Services: 24/7 Answering Service, Return Authorization)
“We are very pleased to see how well the AnswerNet Team has worked for us based on our needs and wants, all the while providing great Customer Service. We appreciate AnswerNet’s flexibility when dealing with time sensitive issues within our campaign, as well as the dedication from the AnswerNet Outbound French Agents to help Hus-Tek International grow within this project. From Customer Service concerns to Reporting Cost, Hus-Tek International is proud to be in a partnership with the AnswerNet Outbound/Inbound French Agents Team.” - Soren Dumrath, President, Hus-Tek International

Toronto Hydro
(AnswerNet Services: Answering Service, IVR)
“I would like to thank you for helping us develop and implement our new IVR system here at Toronto Hydro. The system has allowed us to improve response times during high call volumes due to storm or other weather related events. When crews are needed to report during off hours, we can now complete our staff call-in’s in less than an hour, when in the past it would take 4 or 5 hours. This of course allows us to arrive on the front door step of our customers much quicker. Your collaboration and help customizing the system to meet our special needs is a credit to your team. Your success developing this project has led to a new daily IVR to fill staff vacancies within our Trouble Dept. and we look forward to many other ventures as our needs arise.” - Rick Butler, Supervisor, Customer and Power System Services, Toronto Hydro