Here is what our customers say about our inbound call center services:
Because You Love Them! (Click to Read)
(AnswerNet Services: Answering Services)
“Having never used a call center before, there was a lot I didn't know. AnswerNet very patiently educated me along the way. As a start-up, there is no way of predicting how many minutes a month we'll be using the call center. The reality is we're starting out as a small account, which hopefully will grow. Nonetheless, AnswerNet has always treated me as though we were moving an account over that was worth tens of thousands of minutes a month.”
- Gene Tresendfeld, CEO & President, Because You Love Them!
CambridgeSoft Corporation (Click to Read)
(AnswerNet Services: Inside Sales, Tech Support, Customer Service)
“We’ve very much enjoyed working with the AnswerNet group over the years and have a high regard for the organization and the individuals who have worked with us. Thanks again for working with CambridgeSoft, and we wish you and your organization the best in the future.”
- Richard Flaherty, Sr. Manager Operations, CambridgeSoft Corporation/PerkinElmer
Children’s Miracle Network/Children’s Memorial Foundation (Click to Read)
(AnswerNet Services: Answering Services, Data Entry)
“Children’s Memorial continues to entrust our radiothon answering service in the hands of AnswerNet. They provide amazing service and are on-call every hour of the day to help ensure the success of our events and the accuracy of our data. We are grateful for their commitment to our excellence.”
- Morgan Rohrbach, Development Officer, Children’s Miracle Network
CoffeeCakes.com (Click to Read)
(AnswerNet Services: Answering Services, Order Entry, Customer Service, Fulfillment)
“Since 2003, CoffeeCakes.com has outsourced its inbound calls, order entry and fulfillment services to AnswerNet. As we have grown, AnswerNet has been there every step of the way to support CoffeeCakes.com customer service and sales initiatives, far exceeding our expectations. We are so pleased with AnswerNet, that we have placed our new venture, www.BirdsEyeMoon.com, under AnswerNet care as well.”
- Sherry Comes, President & CEO, CoffeeCakes.com and oDelish Baking Company
Combustion Heat and Power (Click to Read)
(AnswerNet Services: Answering Services)
"I am really impressed with the level of service at AnswerNet! All of the operators are friendly and exceptionally professional. We have had a great relationship for over 13 years."
- Carol Moore; Combustion Heat and Power
EV Connect, Inc. (Click to Read)
(AnswerNet Services: Customer Support Services)
I honestly didn’t know what to expect when starting up a 24x7 call center for our EV drivers. It could have been a disorganized mess or a complete disaster. Instead, thanks to organization of the management team and the dedication of customer support agents, the process of transitioning from an in-house call center to an outsourced center has been smooth and pain free. And the vast majority of our EV driving customers agree. A big thank you to Signius/AnswerNet team for all of your hard work!
- Brad Juhasz, Vice President, Technology & Product Management, EV Connect, Inc.
Floor Coverings International (Click to Read)
(Services Provided: Customer Service & Appointment Setting)
"I just wanted to write and tell you how truly impressed I have been with your customer service. Working with you has been outstanding. You deliver what you promise and stand by your word. Thank you for responding so quickly to our franchisees questions, even though you have already explained the features and benefits several times. As we go through this change of switching all our franchisees over to your system, there will be issues and I expect them. I am, however, very pleased with how professional and fast you have handled each issue. I look forward to growing this relationship and moving the rest of our system over."
-Rob Petka, Director of National Accounts, Floor Coverings International
Handyman Connection (Click to Read)
(Services Provided: Telephone Answering Services & Appointment Setting)
"We approached AnswerNet and several other services this year in order to replace our former answering service which did not offer the 24/7 service that we required. Of the companies that we contacted, AnswerNet was the most responsive and offered us the potential for significant savings, so we made the switch. We were extremely pleased with the assistance and advice that we got when setting up our script and services. A couple of months into the new service with AnswerNet I ran a comparative analysis and found out that due to the 24/7 service, shorter wait times, and superior operator quality, our call volume had gone up by 29%. Best of all, we are still realizing savings over our previous service. I would not hesitate to recommend the services of AnswerNet."
-Ross Thomas, Owner, Handyman Connection
Harris Broadcast Communications Division (Click to Read)
(AnswerNet Services: After Hours Answering Service, Dispatch)
“Harris Broadcast Communications Division, formerly Leitch Technology Incorporated, has dealt with Answernet since 1997. Their contribution has been a major factor in our ability to handle our customers 24/7 on a worldwide basis. They have continued to work and evolve in meeting our business and customers needs as we expand, while offering constructive feedback in areas that require attention. Their staff is friendly and courteous, bringing proficiency with every request handled. I can confidently recommend Answernet as a solid and reliable partner, and a true professional in their field.”
- Sadeek (Sid) Mohamed, Customer Service Supervisor - Toronto, Harris Corporation, Broadcast Communications Division
Hobart Food Equipment Group Canada (Click to Read)
(AnswerNet Service: After-Hours Answering Service)
“It is now five years of service and as a team we seem to keep doing a better and better job in helping our customers. We started with our Toronto Service branch, added Edmonton Service and now have our entire Service client base across Canada being handled by your centre. Hobart is the world’s leading innovator of food equipment, systems and service, and we especially pride ourselves in the level of service we provide to our valued customers. AnswerNet not only understands but embraces this concept in professionally answering, and forwarding after hours emergencies to designated, on call technicians in a timely manner. Thank you for a professional job well done. We would recommend AnswerNet to any company looking for great service at a fair price.”
- Ken Booker, IS & Communications Manager, Hobart Food Equipment Group Canada
Hus-Tek International (Click to Read)
(AnswerNet Services: 24/7 Answering Service, Return Authorization)
“We are very pleased to see how well the AnswerNet Team has worked for us based on our needs and wants, all the while providing great Customer Service. We appreciate AnswerNet’s flexibility when dealing with time sensitive issues within our campaign, as well as the dedication from the AnswerNet Outbound French Agents to help Hus-Tek International grow within this project. From Customer Service concerns to Reporting Cost, Hus-Tek International is proud to be in a partnership with the AnswerNet Outbound/Inbound French Agents Team.”
- Soren Dumrath, President, Hus-Tek International
Jeannie E. Brown – Attorney at Law (Click to Read)
(AnswerNet Services: Answering Services, Virtual Receptionist)
“It has been my pleasure to have AnswerNet provide me with an answering service. This was my first time using an answering service and I wasn’t quite sure what to expect. I found that they were very professional and able to tailor their service to my needs. Any time that I have had a question, or asked them to change my messages, I have found AnswerNet to be very responsive to my request. AnswerNet has been a wonderful addition to my practice and I highly recommend the company.”
- Jeannie E. Brown
Maryland Hypnosis (Click to Read)
(AnswerNet services: Virtual Receptionist and Appointment Setting)
"I have heard only excellent responses from my clients & colleagues regarding the admins who answer my calls. I personally love every one I have spoken to!"
- Maureen V. Meehan, Maryland Hypnosis
MDR Television Inc. (Click to Read)
(AnswerNet Services: IVR & Live Agent, Answering Services, Customer Service)
"Since making the competitive decision to use ANSWERNET, my company has seen a major increase in all customer satisfaction aspects of our services we provide to the automotive industry. From our day to day relationship with the National Sales Department (Lori Gosstrom) when adding our new clients to our state of the art web portal, to the actual day to day operation of all our phone lines (Patty Vitagliano), ANSWERNET is helping me stay current with regard to state of the art services. But also providing our business with a growth mechanism for our sales efforts. Huge kudos to ANSWERNET. If you need IVR or LIVE ANSWER, then you need the ANSWERNET team on your side.
- Tom Lochiatto - President CEO, MDR Television Inc.
Menu Foods (Click to Read)
(AnswerNet Services: Answering Services, Hotlines, Product Recalls)
“I just wanted to express a big thank you for everything you and AnswerNet Network employees did for Menu Foods in 2007. From a call centre perspective no one knew the firestorm that would be created by the pet food recall. The call centre volumes were through the roof and we wouldn’t have gotten through it without the dedication of AnswerNet employees. You are very cool under fire and I certainly won’t hesitate to recommend your company in the future. Feel free to direct any customers my way for a reference.”
- Bryan R. Bennett, VP of Information Technology, Menu Foods Limited
North Park Cleaners (Click to Read)
(AnswerNet Service: After Hours Answering Service)
“We are more than happy to extend this reference to you and the entire team at AnswerNet for continuing to provide us with high quality service. The services of AnswerNet were provided in an efficient, professional manner, within predetermined time constraints, for a very reasonable fee. Again, thanks for your good work in dealing with our clients.”
- Stefano Gallucci, Insurance Restoration Manager, North Park Cleaners
Pediatric Pulmonology Group of South Florida (Click to Read)
(AnswerNet Services: Medical Answering Services, Paging / Dispatch)
“We have a very busy office with an active patient count of over 4,000. There is a constant flow of patient calls 24 hours a day, seven days a week. Physicians from the community and Miami Children's Hospital staff always need to have their calls, consults, requests, etc. directed to our doctors in order to provide the best patient care possible. AnswerNet has been able to handle all this with an excellent attention to detail, which is so very important in order to deliver the very best care for our patients. They are always extremely courteous, professional and responsible with everyone using their service.”
- Alicia Fraga, Practice Manager, Pediatric Pulmonology Group of South Florida
Riverstone Residential Group (Click to Read)
(AnswerNet Services: Real Estate Maintenance Software, Hotlines, Dispatch)
“They helped us improve our service to both our residents and prospective residents. Their agents professionally handle our resident maintenance hotline 24/7 so our leasing professionals can focus on leasing and improving resident satisfaction. Our mainte¬nance technicians get accurate service orders, which means repairs are completed more efficiently. Their tracking system lets us monitor and manage our maintenance like never before.”
- Terry Danner, President, Riverstone Residential Group
Shelter Corporation (Click to Read)
(AnswerNet Services: Real Estate Maintenance Hotlines and Dispatch)
“We have been using AnswerNet at several of our properties for over eight years. The level of service that we receive is of the highest caliber; their operators are very good at prioritizing calls to our maintenance techs and handle every call very professionally. They will contact me if there are any issues that arise and if something cannot be handled immediately, I will receive a call from their Supervisor, if not that night then the next business day. They do a great job for us!”
- Dave Gustafson, Maintenance Area Lead, Shelter Corporation
Solar Turbines (Click to Read)
(AnswerNet Services: Answering Services, Emergency Answering, Scheduling, Dispatch)
“From the first call, I knew we were making the right decision to go with AnswerNet. They were professional, pleasant and very knowledgeable. As we provide emergency service to our customers 24/7, we needed to find a service that ensured our phone would be answered promptly, professionally and the calls relayed to the on-call person in a timely manner. We have a rotating on-call team of 18, so managing the schedule is quite challenging; however, AnswerNet has proved that no task is too large for them to handle.”
- Patricia Laughlin, Sr. Field Office Coordinator, Solar Turbinest
Soot Seekers (Click to Read)
(AnswerNet Services: Answering Services, Virtual Receptionist)
“AnswerNet works great! I got ten calls today. That's twice as many as I've gotten off my answering machine. Looks like I've been losing business! Seven out of the ten generated new work! If this keeps up, I will definitely need to upgrade my number of calls.”
- Les, Portland, OR
Toronto Hydro (Click to Read)
(AnswerNet Services: Answering Service, IVR)
“I would like to thank you for helping us develop and implement our new IVR system here at Toronto Hydro. The system has allowed us to improve response times during high call volumes due to storm or other weather related events. When crews are needed to report during off hours, we can now complete our staff call-in’s in less than an hour, when in the past it would take 4 or 5 hours. This of course allows us to arrive on the front door step of our customers much quicker. Your collaboration and help customizing the system to meet our special needs is a credit to your team. Your success developing this project has led to a new daily IVR to fill staff vacancies within our Trouble Dept. and we look forward to many other ventures as our needs arise.”
- Rick Butler, Supervisor, Customer and Power System Services, Toronto Hydro
Total Refrigeration Systems Inc. (Click to Read)
(AnswerNet Services: Answering Services, Scheduling, Virtual Receptionist)
“We have been using AnswerNet in excess of ten years and have always been pleased with their service. Their Management team is always accessible to answer questions and make necessary schedule changes in a courteous, expedient manner. The call agents are some of the friendliest people I have ever spoken to, and they are very good with relaying accurate and timely information and with follow-up summaries every day via email. Their billings are accurate for the service given.”
- Norman L. Madsen, Owner, Total Refrigeration Systems Inc.
Dr. Zuccolotto (Click to Read)
(AnswerNet Services: Medical Answering Services, Appointment Scheduling)
“I highly recommend the services of AnswerNet, especially the management. They learned my patient management system, took calls and scheduled my clients. It allowed me the freedom to focus on my practice and the leave the questions and scheduling to the AnswerNet Team. Thank you for your outstanding services!”
- Dr. David Zuccolotto, Clinical Psychologist-Private Practice, Aptos, CA
Outbound Call Center Services Reviews / Testimonials
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