Call Center Outsourcing | BPO Call Center Outsourcing
You can outsource to us virtually anything that can be done by phone, fax, or email from answering services, inside sales, order entry / order processing, telesales, telemarketing, help desk services to data entry services - - or let us be your complete customer care department.
Call Center Outsourcing & The AnswerNet Difference
Outsourcing Call Center Services to AnswerNet gives you the services with the cost and investment savings you are seeking in a third-party provider. We blend high quality attentive personalized service found in small firms with the capabilities and resources offered by larger companies. That's the AnswerNet difference.
Outsourcing to Us
Saves You Time & Money!
Outsourcing Saves you Money and Time
Outsourcing to AnswerNet saves you time and money compared with making the same investments in your own call center people, technology, facilities and management resources. With 50+ call centers consisting of both US and Canada call centers, we have the call center outsourcing capacity you require. Our lead times are short, enabling you to see results quickly.
Flexible, Customized Call Center Outsourcing Programs
We work with you to design a call center outsourcing program that precisely fits your needs. You work closely with us to create scripting to help accomplish our goal of sounding like we are sitting in your office. We evaluate your needs and then recommend one of our call centers that have the right agent profile and technology to suit your program best. AnswerNet can handle almost any kind of program 24 hours a day, 7 days a week, 365 days a year.
The Call Center Network Outsourcing Advantage
Our nationwide network of call centers gives you access to a wide range of call center outsourcing capabilities and program expertise including high volume Business-to-Consumer (B2C) Outbound, specialized Business-to-Business (B2B) Inbound and Outbound, and Fulfillment. AnswerNet maintains a network of over 1,200 workstations in 50+ call centers. One contact to us does it all!
Quality Call Center Outsourcing Services
AnswerNet call centers provide quick and consistent feedback to our agents to support our superior performance. We maintain an industry leading 7:1 agent/supervisor ratio. We also offer call recording.
In addition to our own in-house quality monitoring, we use an independent third-party firm to evaluate our service levels. Isn't it time you put our award-winning call center outsourcing team to work for your business?
Call Center BPO Outsourcing Services Available
You can outsource to us virtually any business function that can be performed by telephone, email or fax - anything from answering your phones, processing orders and doing data entry to being your virtual receptionist or performing as your customer care department.
Some examples of BPO call center outsourcing services are:
- Telephone Answering Services
- Remote Receptionist / Virtual Receptionist Services
- Customer Care Services
- Order Entry / Order Processing / Order Fulfillment
- Data Entry Outsourcing Services (You can outsource data entry to us and save on staffing costs.)
- Help Desk Services ( IT, Product Support, etc...)
- Email Management / Email Answering
- Telesales & Telemarketing & Setting Sales Appointments
- Banking Customer Care, Sales & Services
- Insurance Sales & Customer Services
- Online Appointment Scheduling Services
- And anything that can be done by phone, Internet or email... Just Contact Us
Presentation On Outsourcing
Gary Pudles (President & CEO of AnswerNet) and Sherry Comes (President & CEO of CoffeeCakes.com and oDelish Baking Company), discuss how to outsource call center programs successfully and just how AnswerNet call centers have helped CoffeeCakes.com continue to prosper. (Presentation on Call Center Outsourcing featured at ICCM 2005).
Contact us today to discuss outsourcing call center services to AnswerNet.
Visit our home page to learn more about our call center services.