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Call Center Services and Answering Services to Meet Any Need

Multi-Differences in Call Centers, Call Center Services

Call Centers & Services

You have come to the right place for any type of call center service for your business or organization, including specialty and customized services that go far beyond the typical call center or answering service. 

Our call centers can provide everything from telephone answering services, virtual receptionist services and sales order taking services - to shipping and handling of your product recall replacements.

With 50+ call centers throughout the U.S. and Canada, we have all the call centers and services you may need. Virtually any business process that can be handle by phone can be outsourced to our call centers. We can act as your complete customer service department, perform as your inside sales team or just handle the phone calls for you.

Call center services fall in 4 basic call center service
categories:

Scroll down for examples of each category of call center service, or see our complete directory of call center services.

Contact us today to speak with a sales executive or download a call center services brochure.

Inbound Call Center

Inbound call centers focus on services for the incoming phone calls to your business or organization.

Examples of the many inbound call center services include:

  • Telephone Answering
  • Appointment Scheduling
  • Order Entry /Order Taking
  • Paging & Dispatch services
  • Customer Care / Help Desk Services

Contact us today to speak with a sales executive or download a call center brochure.

Outbound Call Center

An outbound call center focuses on services for your outgoing business phone calls. Outbound call centers can make the sales and customer service phone calls for your business or organization.

Examples of outbound call center services include:

  • Telesales Services
  • Telemarketing Services
  • Market Research Services
  • Lead Generation
  • Sales Appointment Setting

Contact us today to speak with a sales executive or download a call center brochure.

E-Bound Call Center Services

Regardles of how you generate traffic to your website, there always comes a point where your customers need to speak to a live person on the phone. Also many website visitors prefer to call rather than use your online forms. We can take those calls for you. Website visitors that fill out online contact forms will need someone to call them or email them to answer their questions or process their orders. We can do that for you.

Examples of outbound call center services include:

  • Live Chat Support For Your Website
  • Website Order Entry
  • Online Appointment Scheduling
  • Customer Care for Website Customers
  • Help Desk Services For Websites

Contact us today to speak with a sales executive or download a call center brochure.

Automated Services

Automated call center services are often a cost effective alternative to live agent services. Inbound and outbound automated services are available to meet your needs.

Automated call center services include:

  • Voicemail
  • Auto-attendant services
  • Interactive Voice Response (IVR)
  • Conference Calling
  • Fax Services

Contact us today to speak with a sales executive or download a call center brochure.

Specialty Services

Our specialty call center services are unique and can go far beyond the traditional answering service or typical call center service. These services can include a wide variety of services ranging from virtual receptionist to product recall services.

All of our call center services are customizable to you business needs. 

Specialty services include:

  • Virtual Receptionist
  • Identity Theft Response Services
  • Emergency Response Answering Services
  • Hotlines and SOX Services
  • Product Recall Services.

Contact us today to speak with a sales executive or download a call center services brochure.

The Multi-Difference in Call Center Services

As the world’s largest telemessaging firm and an award winning call center company, AnswerNet helps each of its clients streamline their business operations by providing exceptional call center services.

Through its unique structure of over 50 tightly integrated call centers across North America, AnswerNet is able to give clients the same personal attention and customer service that you might find at a small call center while also providing large center capability, technology and campaign management.

Each inbound, outbound, and e-bound call center service is customized to meet your company’s business needs and is seamlessly delivered by the most professional and courteous agents in the industry.

Quick Facts

  • AnswerNet owns and operates over 50 tightly integrated call centers throughout North America. See locations of our call centers.

  • We customize every call center program to meet our clients’ needs. No program is too large or too small.

  • Our extremely flexible network of integrated call centers gives us the unique ability to precisely match agents to volume.

  • Our varying locations enable us to continually provide service, even during natural or man-made disasters.

  • Each year AnswerNet handles more than 60 million calls and internet contacts for over 35,000 clients ranging from Fortune 100 firms to small private practices.

  • AnswerNet agents go through a rigorous training process before answering calls and are continuously monitored using a 33-point quality assurance checklist.

  • As an industry leader, we have become known as “the call center’s call center” and are the choice for other call centers’ outsourcing needs, including back-up and overflow.

Contact us today to speak with a sales executive or download a call center services brochure for more information.

Call Center Locations:
Allentown |Aurora | Baltimore | Birmingham | Chattanooga | Columbus | El Paso | Elmhurst | Fair Oaks | Fairlawn |
Granada Hills | Houston | South Bend | Indianapolis | Jonesboro | Las Vegas | Melbourne | Memphis | Miami | Mobile |
Morton Grove | Nashville | New York | Pittston | Portland | Salisbury | Santa Rosa | Sarasota | St Paul | Stockton |
West Memphis | More call centers...

Answering Service Directory:
24 Hour | Automated | Appointment | Benefits | Bilingual | Business | Customer Service | Email | Emergency | Event Registration |Financial | Government | Hotline Service | Legal | Medical | National | Pricing | Real Estate | Small Business | Telephone | Towing | Utilities | Virtual Office |
Website Answering...

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