About AnswerNet - Company, Call Centers & Answering Services
Headquartered in Willow Grove, AnswerNet is the largest telemessaging (telephone answering) firm in the world and a full service provider of inbound, outbound, and e-bound call center services that are available 24/7, 365 in language, time zone, and dialect preference.
Quick Facts
- AnswerNet owns and operates over 50 tightly integrated call centers throughout North America. See locations of our call centers.
- We customize every call center program to meet our clients’ needs. No program is too large or too small.
- Our extremely flexible network of integrated call centers gives us the unique ability to precisely match agents to volume.
- Our varying locations enable us to continually provide service, even during natural or man-made disasters.
- Each year AnswerNet handles more than 60 million calls and internet contacts for over 35,000 clients ranging from Fortune 100 firms to small private practices.
- AnswerNet agents go through a rigorous training process before answering calls and are continuously monitored using a 33-point quality assurance checklist.
- As an industry leader, we have become known as the “call center’s call center” and are the choice for other call centers’ outsourcing needs, including back-up and overflow assistance.
- Our full service team of in-house technicians is available to provide technical assistance 24/7/365.
More about our call center agent training.
More about our call center technologies and IT professionals.
History in Our Wires
Established in 1998, AnswerNet, formerly AnswerNet Network, has grown exponentially over the past decade in efforts to expand our reach and capabilities.
Through acquisitions and partnerships, AnswerNet has been joined by Cerida, Signius, TelePartners, Unicall, MRC, IMI, the Western Union International Telephone Answering Service (WUI/TAS), and Contact America, among others, and can trace our business roots to 1929.
Corporate Environment
At AnswerNet, we understand that our company cannot succeed in existence alone but rather we are able to achieve our goals through the hard work and dedication of over 2,000 employees across the country who steadfastly remain committed to helping our clients’ businesses grow.
This is why each day we strive to provide opportunities where success is possible in a nurturing environment that embraces individual achievement and professional advancement.
Opportunities for Success Read more.We are proud to promote from within and when people come to work for AnswerNet they are given the chance to have a career, not just a job. In fact, most of our contact centers’ assistant and general managers, along with some of our senior corporate managers, started with us as a call center agent.
Each of our 50+ locations offers a friendly, family atmosphere with flexible schedules, good pay and additional skills training.
Our work environment and opportunities for career advancement keep our overall turnover rate at one of the lowest in the industry, which also enables us to keep job commitment and client dedication high.
Core Values Read more.
During a senior meeting in 2007, each attendee was challenged to select the characteristics of what makes the AnswerNet team so successful. Their answers resulted in the following six core values of our company:
- Passion
- Good Attitude
- Team Player
- Detail Oriented
- Effective Communicator
- Kind & Likeable
Because of the manner in which these characteristics were chosen, each of the core values above serve not only as a representation of who we are as a company, but also who we strive to be in the years to come.
These core values also help us to remember in our daily activities that we are more than just a business; we are people who are friends, family, and co-workers. This is why it is necessary to extend our kindness to our clients’ businesses because people are the fabric of their companies, too.
Community Involvement Read more.
Our passion as a company extends far beyond our daily operations and is visible in the activities we engage in outside the office walls. AnswerNet’s philanthropic initiative, AnswerNet Cares, was established as a way to encourage team members to become more involved in the charities and local non-profit organizations for which they are passionate.
Some of the organizations and charities our employees are passionate about include:
Call Center Operations
AnswerNet’s unique structure of over 50 networked call centers across North America allows us to provide clients with intimate local service and attention to detail alongside large scale technology and capabilities necessary for high volume campaigns.
AnswerNet Call Center Locations Read more.
Together, our constellation of 50+ interconnected call centers enable us to offer clients a choice in language, accent, time zone preference, and bilingual services.
The varying locations and extremely flexible nature of our centers also provides the unique ability to precisely match agents to volume and provide disaster resistant call center service.
Many of our call centers focus on specialized campaigns, including telesales, telephone answering, direct response, and licensed-agent insurance services.
See a list of locations for our call centers.
Call Center Agent Training Read more.
Our agents go through a rigorous hiring and training process to ensure that all calls are answered promptly, professionally, and with the highest quality customer service available in the industry.
We have instructor-led sessions facilitated by a “train the trainer” philosophy that utilizes a Four-Tier Training Model:
After completing the training process agents are tested both orally and in writing before answering calls.
All agents, including those who are experienced, are continuously monitored and formally reviewed using a 33-point quality assurance checklist.
AnswerNet Media Kit
Download our media kit to read about our company including a comprehensive list of our call center and answering services.
Download our Media Kit (PDF)