Leader in Telephone Answering Message Services, Inbound and Outbound Solutions and So Much More!

AnswerNet is a premier provider of 24/7 contact center solutions including Telemessaging (Telephone Answering Service & Voice Mail), Order Entry, DRTV, Customer Service, Telemarketing, Telesales and Help Desk Services. We also handle Outbound Lead Follow-up, Lead Qualification, and Customer Care and notification.

Our services are available in Spanish and French and many more languages through our translation partners.

Small businesses, medical and legal professionals and Fortune 100 firms rely on AnswerNet. So do community fundraisers, national causes, local governments and large federal agencies. With 50 plus centers and 2000 plus seats throughout the U.S. and in Canada, AnswerNet scales the service to meet your needs!

Fresh, Yet Experienced

AnswerNet and its predecessor companies have been in business since 1929. Some of our contact centers have four generations of employees.

At the same time AnswerNet has a fresh, dynamic management team that consistently looks for ways to make your programs and results even better. Hands-on contact center general managers supervise, staff, script and train staff to deliver services to your requirements.

The AnswerNet Network is the world's largest telemessaging and leading contact center outsourcer. The AnswerNet Network has over 50 contact centers and 2,000 plus seats across North America and in Canada.

Our Network is comprised of many locally well-known centers. They include:

• AnswerNet Columbus (OH) and Portland (OR)
• Answer System (Phoenix, AZ)
• Chesapeake TeleServices (Baltimore, MD)
• Diversified Telecom Exchange (Salisbury, MD)
• General TeleCommunications (Morton Grove, IL)
• Signius (27 Centers in 12 States)
• Tel-A-Talk (Allentown, PA)

The AnswerNet Network is also comprised of specialized service providers. They include:

• AnswerNet - Cerida (High-end Business-to-Business Outbound Telemarketing specialists)
• Source1 Fulfillment (Full-service receiving, shipping, kitting, storage)
• AnswerNet - TelePartners (Business-to-business, institutional. Serves Canadian market)

The AnswerNet Network is a privately held organization. Our principals work intimately with operations, sales and management. This structure and approach gives your programs commitment, stability and accountability.

We are here for you. Whatever your communications needs, from answering your phones and emails to cross-selling/upselling your customers, our services are amazingly scalable and diverse. Whether you have 1 or 100 offices, are selling locally or marketing internationally, require 1 agent or 1,000 or need us during weekdays, after-hours, in peak periods, 24x7 or in emergencies, we have the right program for you.

Enable others to reach you and for you to reach them with:

• Telephone Answering Service/Telemessaging
• Voicemail and Interactive Voice Response (IVR)
• Email Response
• Web Chat
• Pagers

Maximize each step of your sales process including:

• Lead Generation/Qualification
• Customer Acquisition and Order Entry
• Credit Card Processing
• Fulfillment and Warehousing
• Telemarketing (Inbound and Outbound)

Support your customers with a variety of services, such as:

• Customer Care
• Customer Support and Field Dispatch
• Hotlines and Product Recall Services
• Help Desk
• Dealer Locator

Manage your employees and comply with regulations with:

• Employee Hotlines
• Disaster Backup

• Inbound Solutions and Outbound Solutions
• Email, Chat and Web Order Entry
• Inbound IVR and Outbound Voice Messaging