AnswerNet Call Centers and Answering Services
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About AnswerNet

AnswerNet is the largest privately held telemessaging (telephone answering) company in the world and a full-service provider of inbound, outbound, automated, electronic and business process outsourcing (BPO) call center services.

 

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About AnswerNet - Company, Mission and Call Centers

AnswerNet at-a-Glance

  • AnswerNet owns 50 call centers throughout the United States and Canada.
    See our call center locations.
  • We customize every call center program to meet our clients’ needs. No program is too large or too small.
  • Our extremely flexible network of integrated call centers gives us the unique ability to precisely match agents to volume.
  • Our varying locations enable us to continually provide service, even during natural or man-made disasters.
  • Each year AnswerNet handles more than 60 million calls and Internet contacts for over 35,000 clients, ranging from Fortune 100 firms to small private practices.
  • AnswerNet agents undergo a rigorous training process before answering calls and are continuously monitored using a 33-point quality assurance checklist.
  • As an industry leader, we have become known as the “call center’s call center” and are the choice for other call centers’ outsourcing needs, including back-up and overflow assistance.
  • Our full-service team of in-house technicians is available to provide technical assistance 24/7/365.

 

Read our client testimonials.

 

Corporate Environment

At AnswerNet, we are able to achieve our goals through the hard work and dedication of over 1,000 employees across the country who steadfastly remain committed to helping our clients grow their businesses.

 

This is why each day we strive to provide opportunities for success in a nurturing environment that embraces individual achievement and encourages professional advancement.

 

Opportunities for Success (Click to read)

We are proud to promote from within. When people come to work for AnswerNet they are given the chance for a career not just a job. In fact, most of our contact centers’ assistant and general managers, along with some of our senior corporate managers, started with us as call center agents.

 

Our work environment and opportunities for career advancement enable us to keep job commitment and client dedication high.

 

Mission Statement

AnswerNet’s mission is to provide our customers with the people, services and technology to allow them to run their businesses, their way.

 

Core Values (Click to read)

During a senior meeting in 2007, each attendee was challenged to select the characteristics of what makes the AnswerNet team so successful. Their answers resulted in the following six core values of our company:

  • Passion - Demonstrate passion in everything we do.
  • Good Attitude - Main a good attitude in every situation.
  • Team Player - Commit to being a team player.
  • Detail Oriented - Pay attention to detail.
  • Effective Communicator - Strive to be an effective communicator.
  • Kind & Likeable - Remain kind & likeable to everyone.

 

Because of the manner in which these characteristics were chosen, each of the core values above serve not only as a representation of who we are as a company, but also who we strive to be in the years to come.

 

Community Involvement

Our passion as a company extends far beyond our daily operations and is visible in the activities we engage in outside the office walls.

 

To encourage employee participation in charities that are important to them, and in their own communities, AnswerNet Cares was established. AnswerNet Cares is an independently managed trust from which employees can receive financial grants for the charities of their choosing.

 

Read More at www.AnswerNetCares.com.

 

Call Center Operations

AnswerNet’s unique structure of 50 integrated call centers across North America enables us to provide clients with boutique-style service and attention to detail while also offering the technology and capabilities to handle large-scale campaigns.

 

The varying locations and flexible nature of our centers also provides the unique ability to precisely match agents to call volume and client business needs.

 

Many of our call centers focus on specialized campaigns, including telesales, telephone answering, direct response and licensed-agent insurance services.

 

Learn about contact center agent options.

 

See a list of locations for our call centers.

 

Call Center Agent Training

Our agents undergo a rigorous hiring and training process to ensure that all calls are answered promptly, professionally and with our commitment quality customer service.

 

AnswerNet In The Media / Press Releases

Visit the "Media Center"to view press releases and our industry awards, and to download our media kit.

 

Contact Us Today

Contact us today to set up call center services customized to your business needs.


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Call Center Awards

 

Call Center Services and Industries Served

Industries Served:

AnswerNet performs all types of call center services for your business or organization. With over 35,000 customers the odds are that we have delivered a program and worked in your industry.

 

Learn more about Industries Served...

 

Get Started Now

Customized solutions are available for any business. Virtually any business process that can be performed by phone or Internet can be outsourced to AnswerNet.

 

Click here to request a free consultation.